Can I keep my Bell email address if I cancel my service?

[CJ]

We have had sympatico.ca e-mail addresses for decades and Bell Mobility cell phones for almost as long. 

BUT I was told by Bell that our sympatico e-mail addresses would be lost if we drop our Bell land-line, which doesn't make any sense at all as we now ONLY ever access our sympatico e-mail from our cell phones.

Is there not some way to associate our sympatico e-mail addresses with our Bell Mobility services rather than our unneeded land-line?

[Debbie06]

I need help. I cancelled my bell internet and now I can’t acces my bell SYMPATICO emails. What can I do?  

[ZaneP]

Some ISPs allow some time for customers to get their email after cancelling. It sounds like Bell may have turned off access to your email right after you cancelled your service.

Call Bell to discuss how to get access. 1-844-310-7873.

[WelshTerrier]

Bell no longer offers any free email accounts. If you require a free email account you will need to obtain one from another email account supplier such as Gmail, Outlook, Yahoo, AOL, Mail, etc.

If you cancel your Bell Internet or Mobility service, your email account is automatically delete when you cancel these services. You will no longer have access to it or any of the information that you may not have deleted. Everything is deleted when the service is terminated. Your email account can not be recreated nor any of the emails or folders recovered.

[ZaneP]

The OP wasnt asking about free anything. Maybe some empathy for this person's situation?

To reiterate, some ISPs allow a period of time for former customers to wind up their email. So it's a little harsh on Bell customers who may not completely grasp the outcomes of cancelling their services. It costs Bell nothing to allow a grace period.

It's unfortunate that Bell doesn't make the email cutoff a part of disclosures when a new customer is signed up.

[WelshTerrier]

I was offering up suggestions, alternatives & solutions. It is unfortunate & I do understand the importance. It is not widely known by all users that email accounts are no longer offered & can not be added or reopened once closed.

When Bell decided to stop email account services per se, I was one of the first on this forum to confirm, lobby for & to suggest that it should be made public on this site. I also suggested that a message should be included in customer bills on MyBell or as a forum topic. I have done more than my due diligence in supporting & understanding the importance of Bell email accounts. This is not something I can change…… wish I could.

I do not work for Bell! I am just one member of this Bell Community Forum trying to help another member out.

[ZaneP]

Going forward the OP certainly has different options re getting email accounts with various providers, free or paid. That's not in doubt.

The problem is that @Debbie06 wanted to access her email, but that ship sailed immediately after the cancellation of her account. Your "due diligence" is not being questioned, but I wasn't aware that you posted on this forum about that specific consequence.

[Edav]

Can you post an up-date to what happened? I am planning to drop my home phone, internet and TV but mainitain my Bell Mobility cell phone plan. Can I keep my bell.net email address?

[WelshTerrier · Accepted solution]

Yes! Please read & review he following:

If you discontinue your Internet, Home phone & TV, you will still have your email account just as long as you maintain your Mobility service.

If you choose to delete your mobility service as well.... then you email will cease to exist! You will loose this email address! It will be discontinued!

Bell no longer offers any free email accounts. If you require a free email account then you will need to obtain one from another email account supplier such as Gmail, Outlook, Yahoo, AOL, Mail, etc.

Just remember one important thing: "If you cancel your Bell Internet &  your Mobility service, your email account is automatically deleted when you cancel these services.

You will no longer have access to it or any of the information that you may not have deleted. Everything is deleted when the service is terminated. Your email account can not be recreated nor any of the emails or folders recovered.

[Davidm]

Hi Welsh.  Your statement is intriguing:  If you discontinue your Internet, Home phone & TV, you will still have your email account just as long as you maintain your Mobility service.

How does one inform Bell of this fact - we seem to have two accounts; Internet/Fibe TV and Mobility?

Thanks

[CJ]

Hi WT. 

I believe that this chain was started by me some time ago when a senior Bell VP told me that we would lose our sympatico e-mail addresses if we dropped our land-line, even if we had been accessing our sympatico e-mail accounts ONLY from our Bell Mobility phones for ages.

We went to a significant amount of trouble to get new e-mail addresses (gmail) before dropping our unused land line more than 6 months ago.  BUT our old sympatico e-mail addresses ARE STILL ACTIVE... mostly for junk mail now.  This even though the ONLY Bell Mobility service we now have is our cell phones... NOT any extra "data devices". 

Lesson learned:  we did not lose our sympatico e-mail addresses when we dropped all our other Bell services EXCEPT our Bell Mobility cell phones.  This in spite of the fact that many Bell employees gave us contrary information on this... perhaps to keep us paying for services that we no longer needed???

[WelshTerrier]

Intrigiing? Please elaborate & explain.

To keep the email address, it must remain under the same MyBill account.

If they are linked in MyBell under one account, you will not loose your email address. If they are not linked & your email is only connected to lets say the internet only or just mobility under separate accounts & separate email addresses....well, that would mean you have separate MyBell accounts with different email addresses in your MYBell Profile. Have a look at it?

If it were me, I would link my accounts if they are not already linked..... but that ball is in your court.

I do not work for Bell. I am only here to help you!

Take care.

[WelshTerrier]

That is correct. That is why you did not loose your email address. To keep the email address, it must remain under the same MyBill account with either internet or mobility service attached to the account. You kept your mobility account in MyBell.

If you had disconnected both services, you would of lost your email address.

Take care.

[Edav]

So I went through the process and can confirm to you how it works. Before I switched to Rogers and disconnected my Bell internet, phone and TV I confirmed with a Rogers Rep, spoke to 2 Bell Reps and a Bell supervisor that confirmed that if I keep my Bell Mobility account, I will be able to maintain my bell.net email addresses.

I had 3 Bell.net email addresses that I used and the Bell Rep told me to log into my Bell account and list one email under my main contact email under my Bell Mobility account, put the second email down as the one to use for recovery purposes and the 3rd email under marketing preferences, that way all 3 email addresses will be linked to my Bell Mobility account.

The night before I disconnted them all I spoke with a Bell Supervisor who confirmed all this was correct and I will have my emails operating after disconnecting my other services.  The next morning, my services were disconnected and guess what...alll my email addresses did not work. I could not access any of them, send or receive. I was furious and called Bell to complain.

After lots of inquiries, I was told that even though I did have a Bell molbility account, you need a Bell Mobility account with a specific "data" plan seperate from my regular phone plan and I had to get that plus some "data stick" from the Bell store. Needless to say I was very angry.

The other option they gave me was to have my email addresses moved under another Bell home interent account, like a family member, friend or neighbour. This would not cost anything, they would just port the email addresses to a new account.

I finally managed to get my neighbour to agree and the Bell rep spoke to my neighbour to get their account info and consent. They (neighbour) can't access my email as they don't have the passwords to login, but my email accounts just sit there under their account. This solved the problem, but I spent a week with no email access before this was all corrected with Bell as "these things take time" and a number of business days to correct.  Any emails sent to be during the week were also lost.

So if you want to keep your email, make sure you add the necessary extra data plan to your Mobility account or find someone with a Bell internet account willing to "house" your email addresses/

[EMM90]

Success.  It's been a little more than a month now since we had our email addresses moved to a new mobile account and closed out our home internet connection.  All seems well.  We ended up going with the cheapest option which was a $14/month for the basic Flex plan and a Linksys stick.

When logged into My Bell, a home internet account still shows up, but without a plan.  I kinda expected that and the last CSR I spoke with confirmed that it is just a place to 'park' the addresses.  However, I just received a bill for $5 for the McAfee Security suite. On the old bill it was added and then discounted to free so I guess there's a burp in the system. I'll have to get that looked at.

All in all it wasn't a completely painless experience to get this done, but it does work.  😁

[jhag]

If I was to cancel my Bell internet service but I still am a Bell customer (TV) am I still able to keep my sympatico.ca email address? Thank-you