Change of Wireless Network Name

[suveren]

Hi!

Last week my modem stopped working and there were a few issues with my internet. I had a service person come and fix the issues and they gave me a new modem with a new wireless network name.

I was happy.

And this morning I woke up with all my devices offline and when I went to connect with a network the new network name isn't available and the old one works. So the original name of the network BELLxxx I had that stopped working, is now suddenly the only one I can connect to and it works.

I'm confused by this and afraid that I'm going to loose my connection again. Is there any reason why the new modem would be renamed to my old modem network after a few days of installation?

Thanks.

[WelshTerrier · Accepted solution]

When the name changed back, you did not loose your modem or internet connection. Your wireless devices lost their ability to connect to your Wi-Fi home wireless network. The same thing  probably from your perspective, but it is different and yes can be confusing to say the least!

When you set up a wireless home network, you give it a name to distinguish it from other networks in your neighbourhood. You'll see this name when you connect your devices to your wireless network.

I suspect that either the Bell technician and / or Bell Fibe Internet tech services sent an update to your modem overnight & as a result of this, your wireless network name was changed back inadvertently to what it was called before the equipment was replaced.

The service person should of informed you of this & given you the choice before he left that day. He did not & that was a mistake. The best & easiest method for you would of been to leave the Wi-Fi settings & name as is.

You can easily change your Wi-Fi wireless network name to whatever name you would like it to be called. This is something that you can do by logging in to your modem from a web browser. If you choose to change the name, then you also need to change the network connection information for every wireless device connected to your Wi-Fi wireless network. Once again, this is not difficult to do.

I could go on & give you a lot more technical detail, but instead of doing that, I have included the following that will explain it a little bit better.

Your Bell Internet services may use multiple logins. Below, you’ll find out what they’re for, where to find them and how to manage them.

Manage Bell usernames and passwords

Manage Bell usernames and passwords : Bell Wi-Fi and modem administrator

Let the Community know if you have any questions. Take care.

[Jake2]

So I don’t really have any useful information, but I just wanted to share that the same thing happened to me. While searching for information, I stumbled upon your post and I am also curious.

bell recently upgraded my internet to fibe with a brand new fibe modem. My old network was in the 700s my new one was in the 900s. It worked like this for a month and it’s great.

over the weekend, I gave my step daughter my ps4 that I hadn’t used in months. I connected it to the new modem for her in her bedroom. And everything worked.

fast forward a day or two later and my new modem name is gone, everything is disconnected, but my old network name is back and the old password works for it. .?

[Vanadiel]

Apparently this is a bug. However, I am thinking it's a feature for when you exchange your modem with a new one, as there's currently no way to backup your settings and transfer to your new modem.

No fix for it yet.

[WelshTerrier]

Jake2, Please have a look at a couple of my earlier & later replies.

There is no excuse for what happened. It could have been avoided. Your modem was updated later that evening or shortly thereafter based on the Wi-Fi network name & password settings stored online & in your older modem. 

I suspect that either the Bell technician and / or Bell Fibe Internet tech services requested a firmware update & sent an update to your modem overnight. As a result of this, your wireless network name was changed back inadvertently to what it was called before the equipment was replaced.

The service person should have informed you of this & given you the choice before he left that day. He did not & that was a mistake.

I could go on & give you a lot more technical detail, but instead of doing that, I have included the following that will explain it a little bit better.

Your Bell Internet services may use multiple logins. Below, you’ll find out what they’re for, where to find them and how to manage them.

Manage Bell usernames and passwords

Manage Bell usernames and passwords : Bell Wi-Fi and modem administrator

Let the Community know if you have any questions. Take care.

[ReluctantCustomer]

This same thing just happened to our network overnight! About a month ago we were forced by Bell to exchange our modem because of an error code. The new modem has a new name which is printed on its label. So all devices had to be updated of course. Did all that and enjoyed a month of uninterrupted service.

Then, overnight, one of my devices lost its connection. Start investigating and realized that the modem's name on the network had CHANGED BACK to the old name, and the PASSWORD TOO!!  Much more scary is the fact that ALL of our devices, except that one,  had changed their login information AUTOMATICALLY!?! 

HOw has this modem FORCED CHANGES TO LOGINS across all these devices without my knowledge!?!  The label on the new modem now doesn't match the network settings but everything works.. Bell??!

[WelshTerrier]

The modem did not force Wi-Fi network changes across all of your devices. There were previous connections that were stored on the devices that were never deleted & also given the option to reconnect to the the Wi-Fi network that was available!

Your modem did a firmware update after being replaced. The modem settings were stored in memory. It reverted your W--Fi back to your previous modem settings. When your modem was changed out, you should of have been given this option. There is no excuse with this type of tech mistake. It should never happen!

All devices will remember & store history. Unless you choose to delete old connections they will be stored within the device or computer that you are using.

I have chosen to use an Apple device as an example to explain my point.

If you go to > Settings on you Apple device > Wi--Fi, you will see your connection and a number other connections listed below. These are connections that you may or may not be able to connect to due to security protection

If you turn off Wi-Fi or you loose your connection for whatever reason & it is back on, your device will search for any nearby network connections.

You will also see a setting on the same page > Ask to Join Networks. You have 3 choices that you can make: > Off, Notify or Ask. Based on your choice, this is how it found your old Wi-Fi network.

All computers & devices will remember previous network connections unless you choose the correct options and delete the previous network connections as well.

If you select the > Edit button on this same Wi-Fi screen, you will also notice any earlier Wi-Fi connections that you have previously connected to. If you do not want your devices to remember any of theses previous network connections, then, simply delete them & choose the appropriate option on the W-Fi selection screen.

The example I have shared with you holds true for all connected devices. Phones, Tablets, Computers, etc.

A word of caution, when you decide to delete or make network changes with hardwired connected devices. Eg. registry, network & internet settings, etc.

I could go on & give you a lot more technical detail, but instead of doing that, I have included the following that will explain some of this a little bit better.

Your Bell Internet services may use multiple logins. Below, you’ll find out what they’re for, where to find them and how to manage them.

Manage Bell usernames and passwords

Manage Bell usernames and passwords : Bell Wi-Fi and modem administrator

Let the Community know if you have any questions.

Take care.

[Rene007]

I had the same problem after a power outage. The old Bell-ID and the old Password was active and all Wi-Fi devices did not work anymore. Now I now, it can be changed to the new Bell-ID and Password.

[Rene007]

Thank you, your comment is a great help. It would be nice if Bell would mention this fact with the delivery of a new Hub.

[Rene007]

Yes, it is a bug. But it is also a nice feature when you know how to change the SSID and the password back to the new SSID and password. Sure, I was shocked when all of a sudden my old SSID and old password was active (from a previous Hub) and all Wi-Fi devices out of service.

[WelshTerrier]

Good Day.

@Rene007 More than glad to have been of assistance to you.

You can easily change your Wi-Fi wireless network name to whatever name you would like it to be called. This is something that you can do by logging in to your modem from a web browser. If you choose to change the name, then you also need to change the network connection information for every wireless device connected to your Wi-Fi wireless network. Once again, this is not difficult to do.

Find and recover Bell Internet Wi-Fi usernames and passwords: Wi-Fi password troubleshooting

Your Bell Internet services may use multiple logins. Below, you’ll find out what they’re for, where to find them and how to manage them.

Manage Bell usernames and passwords

Manage Bell usernames and passwords : Bell Wi-Fi and modem administrator

Let the Community know if you have any questions.

Take care.