Delivery fails when I forward a message to the bell phishing and abuse e-mails

[Pvd]

I have tried to forward a message to the bell phishing and abuse e-mails identified on your website as phish@bell.ca and abuse@bell.ca however in both cases I receive the error message.  I am trying to see if e-mails coming from Bell’s billing e-mails are legitimate … but strongly believe they are not and looking for confirmation from Bell on them!   

Delivery has failed to these recipients or groups:

abuse+Junk@bell.ca
The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your email admin.

and

Delivery has failed to these recipients or groups:

phish+Junk@bell.ca
The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your email admin.

[dks · Accepted solution]

Thank you for your question. I just tested the two addresses and did not receive any bounce message. For some reason, you sent messages to "phish+Junk@bell.ca" and "abuse+Junk@bell.ca" Those aren't the correct addresses and would likely bounce. I suspect your computer or software has changed the addresses, adding "+Junk" for some reason. 

[Pvd]

No, my messages were sent to phish@bell.ca and abuse@bell.ca and the error message that was returned showed a + sign!  I sent via the bell link, and not something I typed! 

[dks]

Thank you. Unfortunately I can't say anything more. The addresses are valid, as I said. I have no idea why they generated a bounce message to you. 

[Pvd]

Will investigate further, but messages to both were via Bell’s Phising site as links and not typed by me.   

[Vanadiel]

You are using + e-mail addressing, which is something you have to setup in your e-mail client for it to work.

It's possible those e-mail destinations do not allow + e-mail addressing.

[Pvd]

I don’t understand your response in that I am on the Bell internet site and clicking on their link phish@bell.ca.

I DO NOT type in the email.   I have even copied then pasted this e-mail address from the Bell website and then tried forwarding the phishing e-mail to Bell and again the same error I reported in my first post!   I have not set up + anything so I am at a total loss!   

[Vanadiel]

Yes, but your e-mail client is sorting it when you click by adding +junk to it. That is a setup on your end.

You can try copy-pasting phish@bell.ca instead of clicking on the link.

Report any suspicious email that appears to be from Bell by forwarding it to phish@bell.ca. To do so, start a new email message and attach the suspicious email, as this will include additional header information to help us investigate

[Pvd]

You are not reading my responses very well!  As stated I have copied and pasted, clicked on the link, I even created a contact with phish@bell.ca and abuse@bell.ca and every attempt has given the error response I pasted in my first posting!   I have not setup up anything to add “+” to anything or I would not be able to send an e-mail to anyone!   

[Vanadiel · Accepted solution]

I understand that, but this is what the error message is. There would not be a delivery failure if you somehow did not use abuse+Junk@bell.ca.

What e-mail client are you using, and are you using any third party anti-virus software?

I just sent a test message to abuse@bell.ca using Gmail, and it was delivered without any issues.

Delivery has failed to these recipients or groups:

abuse+Junk@bell.ca

[Pvd]

I have used mail on my iPad, logged on via the internet for Bell Mail and checked out the sent message which clearly shows no plus sign; as shown below: 

To: abuse@bell.ca

Sent: Thursday, December 26th 2024, 09:12

Subject: Spam e-mail?

logged onto the Bell Email server via Safari, no plus sign and e-mail failed to send!   Checked all the settings and found nothing. 

I have yet to try my PC and outlook!