Download speed drops

[DoubleP]

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem.  It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits...  restarting the modem re-established the download speed I am subscribed for...  anyone else noticed this issue?

[Vanadiel]

Wired or wireless connection?

[Menace]

Gigafibe 1.5 Gbps speed throttled at 64 Mbps

@BellPatricia @Bell_Dom 

[BellPatricia]

Good day @Menace,

Welcome to the Bell Community 🙂

We have reached out to you via private message so we can get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Aleksei]

Hello

Speedtest on my modem shows 320 Mbps (10 times less than I expect to see)

I checked all settings, physical connections and rebooted the modem, but the modem test shows 320 Mbps consistently. I have 2.5Gb LAN in my home, the optical connection is stable and there are no breaks. and I expected to receive a service that corresponded to the tariff....

Could it be that Bell limits the speed on its equipment? 

[dks]

Thank you for your question. Can you please run the virtual repair tool on the MyBell web page or in the MyBell app? It may give some idea if where the issue might lie. 

[Aleksei]

Thanks for the advice, but I've already completed this quest. Since this situation definitely does not depend on the time of day and therefore is not related to the load on the operator's network, and the optical connection is either there or not, and immediately with a given bandwidth, such is the essence of the technology.

[BellNick]

Hi there @Aleksei
Thank you for your post and welcome to the Community.
Thank you for sharing a speed test of your modem. Could you also please share a speed test result from Speedtest by Ookla, for comparison?
Looking forward to hearing back.

[Aleksei]

Sure

[BellNick]

Hi @Aleksei 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[lugraid]

I have this exact same problem. Download speed drops from 1.5Gbps to 500Mbps every day. Tried virtual repair tool many times. Issue always came back. It only fixes after a modem reset, but after a few hours is back.

[Aleksei]

My case looks like someone manually or some algorithm through provisioning set a limitation on the operator side, because there are no other logical explanations for such a stable state at any time of the day or day of the week, in the complete absence of errors on the optical interface and in the modem.

[Aleksei]

@BellNick 

Thank you very much for your assistance in quickly resolving my problem!

[Erin_Regal]

@BellPatricia @Bell_Dom

We have had ongoing connection issues since install. 3GB service, In mid September we spoke to a level 2 support and had an onsite and they seemed to have resolved the issue until about a week ago. We are back to the very unstable internet connection. Our ping goes over 9000ms and we are unable to connect or access, last time our download would be 700mb instead of the 3gb.

[Vanadiel]

Wired or wireless connection?

[Erin_Regal]

It doesn't matter, right from the modem embedded web page. So the answer is either.