Giga hub connecting to TP Link RE450 Extender issue

[pet57]

Recently I got my modem upgraded to Giga hub, since the upgrade I configure the modem using Whole Home Wi-Fi On, the extender works for few hours to a day then hung. I contact TP Link support and was told to configure the modem to use: for 2.4Ghz Change Channel to 6 and the Channel Width to 20Mhz, for 5Ghz Change Channel to 40 and the Channel Width to 40Mhz. Does anyone know how to configure the modem as required?

[WelshTerrier]

Good Day.

To the best of my knowledge you can't use anything other than the assigned channels with the Whole Home Wi-Fi Internet turned off.

Take care.

[pet57]

Do you know what channels will be assigned if WH Wi-Fi is off. Thanks.

[pet57 · Accepted solution]

Hi @WelshTerrier,

Just for curiosity, I turn off WH Wi-Fi and poke around, it does provide many individual channels. For 2.4GHz I set the channel width to 20MHz and I can select channel 6, and for 5GHz set the channel width to 40MHz and set the channel to 40. Hope it will fix the TP Link extender issue