HP Printer cannot connect to Wi-Fi after changing Wi-Fi password

PITA77
Contributor III

Wifi was kick out every evening around 8 pm I called Bell and a technician at the managerial level discovered after two hours that there a lot of other network users on my network so he advised me to change my wifi password on all my devices. This corrected my problem. Then I discovered that I forgot to change my HP printer to the new wifi password. That’s when trouble occurred because I couldn’t connect to wifi. After trouble shooting many options I agreed for HP support thru their chat line and the tech support said that I had foreign users from other countries.  He said that it would take 30 mins to block these users and install a Firewall for $130. This info made me think that I was being scammed so I disconnected and called Bell just now with no answers— just frustration.  
Who should I contact for help.

 

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1 helpful reply

Accepted Solutions

Vanadiel
Community All-Star
Community All-Star

If you are using Windows, I suggest to go through all your Windows security settings to ensure your system is secure.

See here for a guide.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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Vanadiel
Community All-Star
Community All-Star

If you are using Windows, I suggest to go through all your Windows security settings to ensure your system is secure.

See here for a guide.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.