How to change Security encryption type to WPA3 on Bell Giga Hub modem?

[Randy08]

We have a company policy that to be able to work from home, I need to connect to the modem using WPA3 security encryption. I have a Giga hub 5689E and was able to access the home page of the modem but it doesn't have an option for me to change the security encryption. Can someone help me please?

[dks]

Thank you for your question. Normally WPA3 security is handled by your local computer and not the modem. WPA3 is for wireless connections and is set in your wireless adapter. If you are using a wired connection, WPA3 is not relevant. Your computer should be up to date with the latest operating system release in Windows or Mac. 
Set up your wireless connection and choose WPA3 as your security measure and you will be fine. 

[Randy08]

Hi dks.

Thanks for the info. 

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@dks wrote: Set up your wireless connection and choose WPA3 as your security measure and you will be fine. 

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This is the one I am having trouble with, I'm trying to setup a new wireless connection from my Bell Giga hub home, but it is not giving me an option to select WPA3. This option is usually available on other providers so I called the Bell helpdesk and I was told that Bell has removed this option. Is there an alternative? I cannot connect the computer through a wired connection because the workstation is in the other room.

[Vanadiel]

WPA2 is a standard for wireless security, and is the default type of wireless security Bell Wi-Fi uses. Your WPA2 key is an alpha-numeric Wi-Fi network password. Without this password you cannot access your Bell Wi-Fi network.

In order to use WPA3, your wireless access points needs to support WPA3

If the Company policy is to use WPA3 for WiFi connections, you would need to purchase a separate AP that supports the WPA3 protocol. Another solution would be to use a wired only connection, as they do not require WPA to function.

Bell what-do-ssid-and-wpa2-mean 

[Randy08]

Thank you Vanadiel, I will do that!

[Josh G]

I have a modem that supports WPA3 but my cpu doesn’t support it how do I turn it back to WPA2 on my cpu I used my cpu to log into my modem and can’t find advanced settings for my wifi to change it back

[Vanadiel]

It will not be a Bell modem, but it should have a wired connection ability. You will have to use a wired connection to the device and log into the device using the wired connection, so you can access the configuration page and return the WiFi encryption to WPA2 if that protocol is supported by your WiFi adaptor.

[Venkat]

Hello All,

Can anyone provide instructions on how to configure WPA3 encryption for new Gigahub modem ?

I was recommended by level 3 tech support of bell to upgrade my modem from homehub 4000 to Gigahub to be able to use WPA3 encryption for my home WiFi network. I did that but somehow am not seeing the option in new Gigahub:

modem’s website >> advanced tools & settings

and

modem’s website >> manage WiFi 

to change the encryption type from WPA2 to WPA3.

Any suggestions is sincerely appreciated.

 Thanks & Best Regards

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community.

The Bell Giga Hub modem can transmit a Wi-Fi signal at 2.4, 5 and 6 GHz frequencies. It can transmit all three frequencies at the same time to optimize your Wi-Fi performance or you can choose to use only one.

I have included the following web links to be of assistance to you.

About 2.4, 5, and 6 GHz wireless bands

About 2.4, 5, and 6 GHz wireless bands (bell.ca)

Modem Support - Select your modem

Support for modems, connection and Wi-Fi network - Bell Internet

Recommendation:  set 2.4, 5 and 6 GHz to ON and let the connecting device (such as a laptop) automatically connect to the strongest signal.

Using a computer on your home network, access the modem by typing 192.168.2.1 and using your SSID password.

1. Click on manage my Wi-Fi
2. Put Whole Home Wi-Fi to OFF
3. Click Save
4. Click Advanced settings
5. Select your changes.
6. Click Save

Take care.

[Venkat]

Thanks for the guidance. I have followed your instructions step-by-step and made sure that 2.4, 5 and 6 GHz are all turned ON but still am not able to utilize the WPA3 encryption level for the devices in my home network. I have checked the My devices section on my Giga Hub modem/router website and it’s showing that all my devices are connected to either 5 or 2.4 GHz but none is getting connected to 6 GHz and most of my devices are the latest (newly bought) ones. This might be the reason(since 6 GHz is not utilized/connected to devices) that WPA3 security encryption is not getting picked up by devices in my home network. 
I also tried to turn off 2.4 GHz and 5 GHz and keep turned on 6 GHz on Giga Hub’s modem/router website and tried to connect my devices to home WiFi but after doing this my entire home WiFi itself has become invisible (so basically no WiFi was detected).

I am very positive that there must be an easy or straight forward procedure to use WPA3 encryption with my latest upgraded Giga Hub modem, any insights/suggestions please in this context.

Thanks and Best regards 

[Vanadiel]

WPA 3 is not supported by the homehub and therefore cannot be enabled.

[ZaneP]

"I am very positive that there must be an easy or straight forward procedure to use WPA3 encryption with my latest upgraded Giga Hub modem, any insights/suggestions please in this context."

I'm a little surprised that a Bell support person advised that you could configure WPA3 on your Bell modem.

Unfortunately there's no way to use WPA3 directly. As @Vanadiel stated, it's not supported on the HH4K or GigaHub modems. Your simplest option is to ethernet-connect to your modem (which makes wireless security a non-issue). Or, use a 3rd party router [set up as an AP (access point)] which supports WPA3. There are many out there. 

[Angus52]

If you need WPA3, you'll need a AP that can sit behind your Giga Hub. Plug it into one of the ethernet plugs on the back of the Hub. 

The WPA3 will be between your desktop or laptop and your new WPA3-capable AP and then it will travel through ethernet to the Giga Hub and out. 

[BellNick · Accepted solution]

Hi everyone,
WPA3 is supported on the Gigahub. It can be set up by doing the following:
 

1. Log into your modem GUI (192.168.2.1 into a browser).
2. Select "Manage My Wi-Fi".
3. Ensure "Whole Home Wi-Fi" is toggled to "off" and save the changes *please note Wi-Fi pods will no longer work with this off*.
4. Select "Advanced settings".
5. Under the 2.4Ghz, select the drop down for Security Type and put it to WPA3.
6. Should you wish to have all of your bands set to WPA3, please select the "Keep a common network name (SSID)..." at the top and you will be able to change all the bands to the WPA3 individually.

 Please let us know if you have any issues activating WPA3 via the steps.

[Vanadiel]

Is this an update? I could only find WPA2 in the online documentation.

I don't have a hh4000 so I had to go by those.