I'm not getting Fibe Full Speed on computers. Need some help / advice

[Fr4nky]

Hi everyone,

I just subscribed and installed my new Fibe Internet / TV (150Mbps up & down) with a Home Hub 4000. After the installation the tech did some test and I was seeing that my wired connection was slow (94 Mbps up & down).

He left by telling me that's normal because I've got many peripherals connected and that Bell gives you that kind of speed... I'm in IT and I know those things work. 

First, I speed test the modem from Fibe nod. Great speed! 254 Mbps down and 156 Mbps up. I connect to the WiFi directly, again same great speed. I connect my laptop directly to the modem, once again great speed with low ping. 

Now, I live in a condo with a already Bell / Cable box setup with wires (Cat5e Ethernet and Coaxial) passed throughout the walls into wall plates in many rooms. I'm trying to figure out why I get a slow speed when I'm wired through those cables. I saw that the Bell Tech installed a plate (Belden ibdn PS5) in the Bell box to hook the Cat5e to it (termination) then another wire to the modem. He changed my plate to a RJ45 jack in my office to hook up the Cat5e too (all the plates were coaxial and phone jacked RJ11) could it be the fact that he put those plates and misconfigured the colored wires in the jack? Is Cat5e really that limited? (I mean I have a 630 square feet condo and the distance from the modem to my office space is about 20 feet or so) Should I just get an RJ45 hooked to the cable in the Bell Box directly to the modem? Instead of passing through the plate? Any advices or troubleshoots?

Thanks

[Fr4nky]

After some research and testing, looks like it's the termination on the wall plate that's bad. Is it possible to send me a tech to fix that?

[BellPatricia]

Hi @Fr4nky. Thanks for your post, and welcome to the Community. 🙂

Were you able to book a Technician to help resolve the issue with your wall plate?

If you are ever having trouble you can always check out our Virtual Repair tool. 

The Virtual repair tool will:

• Look for service outages in your area
• Check the equipment outside your home
• Reboot all your hardware
• Optimize the settings for your service

If it can’t solve the problem, the tool will even help you book a technician appointment.

Let the Community know how everything goes. 

- Patricia

[AlexS]

talk to the tech Dep on phone directly 

[Fr4nky · Accepted solution]

After setting up a meeting with a tech, he fixed my problem, which exactly what I thought it was. The connection was mixed up. The former tech did a T568A wiring from the start point and a T568B on the endpoint.

New tech redid the wiring on the plates, tested it together and everything worked perfectly. He even cleaned up my cable management to make it look nicer in the cabinet. He did an awesome job!

[NolanMartin]

Hi there,

I pay for the 3GB Download and Upload Fiber internet

Yet for some reason I am only getting 200mb download/upload on my PC. I even purchased a Wifi Pod but that has done nothing at all. I am plugged directly into the pod with the ethernet cable the technitian gave me. It didnt even work or connect me to the internet, so im not really sure what the pod is doing?

Is there any reason im getting 1/15th the speed i am paying for? 

[eldnearb]

The total internet speed and the actual internet speed are sometimes a bit tricky. Most devices you have won't connect much higher than 100MB - 200MB. Also if you are connecting by wifi or further from the modem these things will affect the overall speed. The POD will extend the wifi and if you are plugging into the POD it still is a wifi connection. Suggest plugging into the modem directly and run a speed test to see what your results are there.