Forum posts

Resolved! Bell Home Hub 4000 Error 1201

Today my bell internet Fibre 50 FTTH stopped working. My device still showed connection to the Wifi but there was no internet. The modem showed “Error 1201 - Low fibre signal Check fibre connection”. Restarting modem couldn’t fix the problem.     AI...

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Boonh by Contributor
  • 220021 Views
  • 37 replies
  • 41 likes

Resolved! Error 1202 on HH4000

We are a new Bell user and we have the new HH4000 Gigahub. We have only been with the service for a week but are facing a constant issue where after resetting the HH4000 all devices can connect to the wifi and access internet BUT after some time all ...

DalBert by Contributor
  • 326671 Views
  • 79 replies
  • 67 likes

Resolved! High Ping in online games during "on-hours"

Hello, I am a Bell customer with a 1gbps plan in the greater Ottawa area (FTTH). I am wired directly to the HH4000 modem with a cat6 ethernet cable.  Recently, I've noticed that during the time of 8:00PM-11:00PM (EST) my pings to various servers (was...

dowdkie by Contributor
  • 3411 Views
  • 8 replies
  • 7 likes

Resolved! Site Filtering and other access control on the router

The HUB 4000 has some advanced configuration, but is there a way to get more advance feature, like web site filtering or time-based access control? Bell directed me to the McAfee parental control to manage access control... but c'mon... what an dated...

DoubleP by Contributor III
  • 12231 Views
  • 22 replies
  • 13 likes

Resolved! Packet loss due to bad routing to Valorant servers

Hello, I have 1.5Gpbs Fibe Ethernet on a HH4000 and for months now I've been experiencing heavy packet loss to a game called Valorant. There seems to be known issues with connections to these AWS servers from Bell's end, but no-one from support has b...

Ghill by Contributor
  • 18474 Views
  • 37 replies
  • 14 likes

Resolved! New gigahub - Google Home cannot connect to speakers

A family member was upgraded to Bell Fibe and got a new Giga Hub.None of their Google speakers worked. I factory reset one and tried to add it. The network can see it but can't connect it in the final step. The Google Home app told me to disable AP i...

Chase33 by Contributor II
  • 10434 Views
  • 23 replies
  • 11 likes

Resolved! Backup function missing from Bell Home Hub 3000/4000

I just upgraded from HH3000 to HH4000.  After I did all my config, the HH3000 had a BACKUP and RESTORE  button/function to save my config. This is obviously needed if you have to factory reset or get a new HH3000 ... you could RESTORE/upload your sav...

riggor9999 by Contributor II
  • 3857 Views
  • 18 replies
  • 24 likes