Issues with 5 gigabit card

[HMM_]

I recently upgraded to a BrosTrend 5Gb PCIe Network Card and a 3-gigabit internet plan. However, I'm encountering an issue where my computer fails to connect to the internet when the network card's speed & duplex setting is on 5 Gbps Full Duplex. It works fine on 2.5 Gbps Full Duplex. I've ensured the network card has the latest drivers installed, and it's connected using a CAT 7 cable to a 10-gigabit port on my Gigahub. Is there a possible fix for this? 

[MrPjT]

I appreciate your advice; however, there are numerous network routers downstream of the Bell modem that do not support 10Gbps. As a result, the limitations of Bell’s equipment effectively disqualify a large portion of aftermarket router systems due to the modem’s inefficiencies and lack of compatibility. While I understand your point that Bell isn’t responsible for the network beyond their modem, it appears they’ve (Bell) been distributing a modem that is fundamentally incompatible with widely adopted mainstream technology.

[MrPjT]

This is a recurring issue for many of us—it has nothing to do with your network card itself. The problem lies in the Bell modem’s inability to properly recognize your card. Unfortunately, the only viable solution is to upgrade to a 10Gbps network card.

[Fxqc]

Hello, I subscribe to a 3 Gbps speed connection and expect to utilize the full speed. I have the Giga Hub 10 Gbps modem, which is correctly configured, and my hardware and drivers are fully compatible. However, my network card only operates in 2.5 Gbps duplex integral mode instead of 5 Gbps duplex integral when connected to my modem. When set to auto, it fails to connect. Since my card works properly elsewhere, the issue appears to stem from the modem. Could you provide clarification or assistance in resolving this?

[Vanadiel]

Either the home hub port does not support 5 Gbps connectivity, an incompatibility between the home hub 10 Gbps port and your card, or a firmware issue on the home hub.

Could also be an incorrect network cable, but others have reported a similar issue with their 5 gigabit cards so that seems to rule out the network cable.

[Vanadiel]

I don't want to be "that guy", but the fine print on the 3 and 8 Gbps offers clarify the obtainable speed:

1. A wired connection or a combination of Wi-Fi and wired connections is required to obtain maximum speed.

[Vanadiel]

Another solution would be a switch that has 10 Gbps uplink/downlink ports to sync at 10 Gbps with the home hub, and then use the remainder of the ports to feed other network equipment as needed.

[dks]

I am not sure what you mean. It is the customer's responsibility to add equipment that is compatible with Bell's equipment. Bell's responsibility ends at the Giga Hub. After that, the customer is left to their own devices. If you want to maximize your internet connection, a 10 Gb network card and a Cat 6 network cable are what are required. A 10 Gb switch and Cat 6 cabling allows maximizing the wired connection to multiple computers, 

[dks]

That is the solution I have. It works. A 10 Gb switch costs ~$300 if you shop carefully. 

[dks]

If you are on the 3Gb profile, you will need a 10 Gb network card and a Cat 6 network cable to take full advantage of your speed profile. There appears to be incompatibility issues with 5Gb cards. 

[Tylar]

has anyone fixed this issue yet?

[MrPjT]

The issue stems from Bell Canada’s Gigahub modem. Unfortunately, there’s nothing you can do on your end to resolve this. Many of us have run into the same limitation — the modem simply does not support 5-gigabit network cards. As a result, you’re capped at 2.5 Gbps.

If you were using a 10-gigabit network card, you’d be able to access the full 3 Gbps speed offered by Bell. I know it’s frustrating, but you’re not alone. Welcome to the club.

[dks]

With respect, the one thing users can do is to not purchase a 2.5 or 5Gb card but only 10Gb or 1Gb cards. I discovered a similar issue with 5Gb USB Ethernet dongles. They would not work properly on a 3Gb profile. I had to use a 1Gb USB dongle, which was fast enough for broadcast TV. Sometimes a compromise is all we can do. 

[Mathns]

Any news on the fact that the port on the gigahub does not seem to be able to sync at 5 Gbit ? It seems to sink at either 1 or 10 Gbps...

[Lexcyn]

Well they just started to release the Gigahub 2.0 so hopefully the chipset they used on that supports 5Gbe... but the current one still is broken. I suspect it's a limitation of the 10GB SFP port they are using.

[Vanadiel]

Sync rate depends on the chipset used, and not all will sync at all officially designated speeds.

I don't think the new hub has a 5 Gbps port. My understanding is it has a 10 Gbps port and a few 2.5 Gbps ports and 1 Gbps ports. So 5 Gbps might not work. Someone will have to test it.