Modem activation?

[Alif]

Modem screen shows: Visit bell.ca/activation to activate your services

[Vanadiel · Accepted solution]

If you go to that web site, you should be able to start the activation process of your new service.

[Daveg]

My modem has a red light and says activate modem but I’m not a new customer 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Which modem do you have? Are you on fibre or copper? Any loose cables or connectors? Unplug your modem from the power source. Wait a 20 seconds & plug it back in. You should have a number of flashing white lights that will become permanent.

Did you by chance do a modem Reset to factory default?

Your user ID and password are automatically assigned to you when you sign up for Bell Internet service. Your user ID begins with "b1" (e.g. “b1xxxxxx”).

You'll find your Bell Internet user ID in your welcome kit and on your bill, as well as in the settings on your modem configuration page. See your modem’s setup instructions for more on accessing these settings.

Lost or forgotten your password

You can reset your Bell Internet password if you’ve forgotten it. You will need your user ID and some billing information to use this online reset tool.

If you still cannot log in to Bell Internet, please call Bell Internet tech Support at:1 866 310-BELL (2355) for further assistance.

Take care.

[Heather 1]

How do I activate my new modem 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Have a look at the self-install tutorial instructions that I have attached below. Familiarize yourself with the equipment that you have & follow the steps. Select > The service, (s) you are installing > Internet, TV or Internet & TV. Select > Get Started. Select > The picture that best describes your connection. Select > Start.

Now follow the next 13 steps in the tutorial and refer to the video that is also included. If need be you can restart the tutorial instructions.

Bell Fibe Services Self Installation | Bell Canada

If the task at hand becomes too onerous, you may need to reach out to Bell Internet Tech support for further assistance and / or arrange for a technician visit to complete the installation for you.

Please call Bell Fibe Internet tech support at: 1 866 310-BELL (2355)

Take care.

[Reinej]

My modem was not working, i exchanged it but now I'm unable to set up the new one. The lights are blue with the ok light in red 

[WelshTerrier]

Good day & Welcome

Thank you for posting your question.

Did you exchange your modem at a Bell store or was your modem sent out to you by way of Bell Internet Tech support? If you modem was exchanged at a Bell store, it may not be configured with your Bell Internet account information.

Please login into your modem and confirm that your account information has been entered. Select > Internet & confirm your User ID is displayed.

• Accessing Bell Home Hub

Please verify that your connections are as shown in any one the following three weblink that I have included.

• How to replace your modem
• How to replace your Home Hub 4000/Giga Hub modem
• Self-install

1. Check the connections on the rear of your modem are seated properly and are not damaged. E.g. nicked, kinked, etc.
2. Reboot your modem by unplugging it from its power source. Wait 30 seconds, then plug it back in. The modem will try to reconnect to the Bell servers. This should take approximately 5 minutes.
3. Are there any error messages on your modem?

If your connectivity issues persist, please contact Bell Internet Tech Support at: 1 866 310-BELL (2355) for further assistance.

Take care.

[Vanadiel]

Are there any messages on the home hub display?

[Reinej]

I did that...can't access the site. I don't know if my ph is blocking the link but I'll call them, thanks