My network has gone down and continues to ask for the password

[56K]

Hello,

My Router continually indicates that the password is incorrect. The password is the same password I’ve used all along. Rebooting the router did nothing. Want to reset it but the IP address indicates the connection is timed out. The app support isn’t working either. A bit frustrating to say the least. Any ideas would be appreciated. 

thanks 

[Vanadiel]

Which password is it that is the incorrect one?

[56K]

The wifi password. Still can access the web page for the modem. Says server stopped responding. 

[Vanadiel · Accepted solution]

I would unplug the power to the modem, plug it back in and let it boot up.

Afterwards, follow one of the 2 methods explained in the video to recover the WiFi password: 

[56K]

Thanks for the replies. I used the default password on the back of the router to get back up. I still can’t access the router settings through the web app when typing in 192.168.2.1. I get a message saying server stopped responding. I reset the network connection and it’s the same message. I’ve always been to access the settings this way using an iPad Pro, 

[56K]

Finally reached Bell support. The previous ip is no longer used for the 3000 modem. 192.168.100.254 is the correct one. 

[Vanadiel]

Ah, must have made a change to the DHCP range. Glad you got it figured out.

If you ever run into that again, the modem login IP should be the gateway address.

You can check the default gateway address easily under Windows: How to find default gateway under windows