I subscribed to Bell's 3.0G service for my home office, but I've encountered a serious issue with internet time synchronization that occurs randomly. This problem is particularly noticeable with my IoT devices. When they reboot, they are unable to synchronize with the NTP server. Each time this happens, I have to reboot the Bell modem, and once it's restarted, everything returns to normal.
I’ve tried rebooting the IoT devices individually, but that doesn’t resolve the issue; instead, their time settings revert to factory defaults. In my office, I have an IP camera, a TV/media box, a NAS, and various other IoT devices, wired and wireless as well. They are also appeared the NTP issues.
When the problem arises, I immediately perform NTP testing on my computer, wired connect to Bell modem (please see the attached screenshots).
I called Bell support, she said she is just a Level 1 support and unable to resolve my question, and she will suggested me subscribing a Bell Tech Expert to remote to my computer and they will resolve my issue 🤔.
What should i do?
Failed: Sync with time.google.com
Failed: Sync with time.windows.com
Failed: Sync with ca.pool.ntp.org
Every time, after the modem reboot, it will resume everything!!
