Parsec and Bell Home Hub 4000

[Mucibert]

Hello all, 

I am attempting to use parsec to remote into my personal computer from my work office, I can confirm the traffic and ports are allowed outbound in my office firewall. 

I try Parsec with UPnP at first without success then I followed their support page and did a port forwarding on 8000-8010 and 9000 to my personal computer at home on the HOme Hub 4000. 

this is still not working, the other trail to follow to investigate is the carrier grade nat, based on ParSec support page I think I am going through that, someone can confirm it is a Carrier Grade NAT or not on the Home Hub 4000 from Bell Fibe ? 

also is there any way to monitor live traffic or to have access to traffic logs so I can confirm where the packet are drops and why on my home router? 

regards,

[BellPatricia · Accepted solution]

Hey there @Mucibert,

Welcome to the Bell Community, and thanks for your post.

Our best recommendation is to test and see if the connection is successful on your own personal computer, to rule out any port forwarding issues.

Simply set up and run a PPPoE connection on your own personal PC so your computer gets the IP address directly. Check out the following article for some steps on how to proceed: How to set up a PPPoE connection

Let the Community know how everything is going.

- Patricia

[ZaneP]

Hi @Mucibert ,

Just to make sure I understand your trouble-shooting steps...did you disable UPnP on the Home Hub? To do this, you log into the HH4000, and then go to Advanced Tools and Settings. Under Networking, you'll see a toggle to turn UPnP on or off. You should turn it off before configuring port-forwarding rules on the HH4000.

Are you a customer of Bell's Wireless Home Internet (WHI)? That service uses CGNAT (Carrier-Grade NAT), which means you won't be able to do port forwarding on your Home Hub. 

You can look at the traffic logs on the Home Hub. Logs are in Advanced Tools and Settings/Tools/System Logs.

Hope this helps a little.

ZaneP

[Mucibert]

I did not disabled UPnP while doing the test because I have other port forwarding who are functional even with UPnP enabled on the HH4000 but I can try that and I am not on Bell's wireless home internet I am on Bell FIBE 1.5Gbps. 

does it use a CGNAT for Bell Fibe that was my questionning too. because there is a weird private IP when I do a tracert as suggested by the parsec support team

[ZaneP · Accepted solution]

"does it use a CGNAT for Bell Fibe..."

If you have a fibre optic connection provided by Bell, you don't have a CGNAT problem. 

"I have other port forwarding who are functional"

Port-forwarding on the HH4000 can be successful, or it may not work at all. So you are able to port-forward some ports on the HH4K? I'm not sure what you are saying. Perhaps the problem is your remote software: Parsec.

Private IP? As in a non-routing one, on your device on your LAN? The HH4K gets a public IP from Bell.