Pop up on my MacBook saying 'computer had been locked because someone used my IP'

[Kawln]

A screen appeared on my MacBook that said the computer had been locked up because someone used my IP address without authorization that I should not reboot the computer and that I should call 1 877 **** ****. Any suggestions?

[WelshTerrier]

I can only offer up the following with so little detail at this time.

1. Shut power everything down.
2. Reboot your modem.
3. Run a system & virus check on your MacBook.
4. Log back in to your MacBook.
5. Delete your history, cache, cookies, etc.
6. Delete any emails, messages, texts, from all unknow senders, etc.
7. If this does not solve your problems, you may need to do a complete reset of your MacBook.

Good luck & hopefully it will not come to a complete reset & reinstall.

Remember one thing .... Do not give out anything to anyone you do not know or trust! Do not share personal information. Do not open links or messages in Emails or text messages!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! & Delete!

Caution is the better part of valor! STAY SAFE & BE CAREFUL!

[ZaneP · Accepted solution]

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