Robocall apparently from Bell - Your network protection has been removed. Is it a scam?

[jamesepatterson]

I just received a robocall which said it was from Bell. It said something like:

We've noticed that your network protection has been removed, which violates the terms of your network agreement. Press 1 to discuss this with an agent.

I hung up; sounds like a scam to me. I happen to be on Bell DSL but I doubt they knew that. Anyone else heard of a scam like this?

[DBauslaugh]

I've never heard of this outbound message. Sounds pretty Sus to me and I'm leaning towards scam.

[BellKelsey]

We do take scam calling very seriously and understand they target big companies. You can take steps to help identify and prevent scams by checking out How to protect yourself from telecom fraud

If you do have any questions about our commitment to privacy or our privacy policy, full details can be found at Commitment to Privacy

[jamesepatterson]

I was really looking for confirmation that Bell is not in fact scanning customers' networks to check their "network protection" which is not only difficult but raises some serious privacy concerns.

Also, to give you a heads-up that scammers seem to be targeting Bell customers.

[robertnealdavis · Accepted solution]

That is definitely a scam, Bell doesn't robocall and there is no such thing as network protection

[jamesepatterson]

Actually the term "network protection" is used by some vendors eg. Microsoft not for virus protection as I'd assumed but for firewall services. That's something it is possible to probe externally so would not require the level of intrusiveness I was assuming.

Thanks for confirming that this would not be Bell phoning me though.

[erebus]

My wife answered the phone  and it apparently said they were Bell.They said;

We've noticed that your network protection has been removed, which violates the terms of your network agreement. Press 1 if you didn't do this

My wife pressed 1 instead of hanging up. Are we still ok security wise?

[BWong]

Good afternoon,

I just received a call from someone claiming to be Bell Canada. The caller had said that the network services had stopped earlier and that I needed to go in front of a laptop and he would walk me through the process. I declined because I presume this is a scam call?

Thank you!

[snowblower]

It screams "scam".

[rroader94]

That was in 2021.   Today June 26/23 I received a like call shown as being from 413-***-**** but contending to be Bell.  Broken English when I asked for his employee number; then telling him "this call is not from BELL" and I hung up.

[WelshTerrier]

Phishing! This is undoubtedly a scam. It is just another attempt at fraud. There is lots of it out there these days.(Masking their phone numbers, Robo calling, sending  you fraudulent SMS messages, links, etc.) 

Remember, BELL does not make Robo Calls! They will never send you a direct SMS regarding bill "corrections, credits etc." and will never direct you to click on a 3rd party website link or send account info via SMS etc. When in doubt, always play it safe.

Just hang up! Do not encourage these scammers by talking to them!

Better to be Safe than Sorry!

[er1]

I just got 2 of these in the past hour ...1 call was from California, the other new jersey ...didnt know Bell Canada called from the US of  A  ...90% of call to anyone 'home' are scams. Bell really needs to do better on filtering/blocking these calls out.

[WelshTerrier]

Phishing! This is undoubtedly a scam. It is just another attempt at fraud. There is lots of it out there these days.(Masking their phone numbers, Robo calling, sending  you fraudulent SMS messages, links, etc.) 

Remember, BELL does not make Robo Calls! They will never send you a direct SMS regarding bill "corrections, credits etc." and will never direct you to click on a 3rd party website link or send account info via SMS etc. When in doubt, always play it safe.

Just hang up! Do not encourage these scammers by talking to them!

Better to be Safe than Sorry!

[Jake44]

We have been receiving automated calls saying they are from Bell and network protection has been disabled, is this a scam call?

[WelshTerrier]

Phishing! This is undoubtedly a scam. It is just another attempt at fraud. There is lots of it out there these days.(Masking their phone numbers, Robo calling, sending  you fraudulent SMS messages, links, etc.) 

Remember, BELL does not make Robo Calls! They will never send you a direct SMS regarding bill "corrections, credits etc." and will never direct you to click on a 3rd party website link or send account info via SMS etc. When in doubt, always play it safe.

Just hang up! Do not encourage these scammers by talking to them!

Better to be Safe than Sorry!