Slow Wifi to laptop

[Garold]

Hi All,

I just received a new work laptop and I have Fibe500.  My old laptop had a few issues with the WiFi since I upgraded to Fibe500 but I ignored them since I was getting a new one.  Now with the new laptop up and running, my WiFi issues are much worse and I have no idea what the issue might be.  My speeds from the network to the modem are over 500/500 down/up but the speeds to the device are about 10MB down/up.  I'm on a 5 GHz channel with no interference.  My phone on the same network gets 500/350MB down/up in the same location.  My company IT just installed the latest WiFi drivers and have no other ideas as to the what the issue is.  Has anyone seen this?

[JD]

Work computer? Are you using VPN to connect to work?

[ZaneP]

Hi @Garold (cc: @JD )

JD's question is the first one to check. A VPN connection can impact the d/l and u/l rates, 10-20%, and add latency ("travel time").

If there's a VPN running, is it always on? (connects at startup). 

[Garold · Accepted solution]

It didn't matter if my work VPN was on or not.  The work VPN did affect my speed but not a 20x decrease.

I figured out the problem last night though and thought I would share.  We have a Disney Circle at home for parental controls on the network and have had it for a few years.  Devices are assigned to family members, be Unmanaged, or assigned to "Home".  I figured out that it appears as though devices on the "Home" profile are being throttled down to about 10Mbps.  I'm looking through the app to see if I can find a setting for this but so far no luck.  In any case, once I moved the computer from Home to my profile or Unmanaged, everything started working normally.

[ZaneP]

Glad you got this figured out!