Sonos arc

[IanM]

My Sonos arc drops on and off the wifi network. I have bell fibe 1.5gb

is there a network setting to fix?

[BellPatricia]

Hey @IanM. Thanks for your post, and welcome to the Community. 

We'd like to tap in some knowledgeable users that may be able to help. @ZaneP & @JD are there any tips/ideas you can offer?

- Patricia

[ZaneP · Accepted solution]

Hi @IanM (cc: @BellPatricia )

I don't have the Sonos Arc, so I can't bring any experience with it to the table.

But overall, it would be helpful if you could give more details on the issue you're having.

Are any other devices having intermittent problems when connected to wifi?

First step: have you looked through the Sonos trouble-shooting page: "Fix an Issue" ? Here: support.sonos.com/s/fix-an-issue?language=en_US

If there's no solution in their Connection Issues, then go to this step. Have you looked at the devices-connected screen, on the Home Hub 4000? 

• log into the HH4K dashboard (192.168.2.1)
• click on My Devices
• is the Sonos Arc on the list of connected devices? unless you've turned it off, it should always be on this list
• if it's not working, but listed, then there's some other issue unrelated to wifi

Re your wifi setup and the HH4k, the default setting is to have the Home Hub optimize wifi ("whole home) rather than separating the 2.4Ghz and 5Ghz bands. Devices will connect to one or the other without us having to specify which one. There may  be an issue with the Sonos Arc in this regard, but I wouldn't mess with the HH4k wifi settings unless Sonos recommends a specific band.

If your wifi coverage isn't great in some parts of your residence then you might benefit from renting Bell's pods: they will extend coverage into hard-to-reach places, including where you Sonos is sitting.

So those are some thoughts. Let us know how it's going!

cheers,

ZaneP

[IanM]

Thank you for taking the time to reply. Still not sure what the problem is as the arc will occasionally not be on the network. The system is set to whole home. When I cycle through the Sonos connection trouble shoot it sometimes reconnects. Some days it’s working and others not. The hub is very close to arc. 

[DanyR]

My Sonos stopped working the minute I got the GigaHub 4000 (I only have two Play:1 speakers). I've found a workaround by using https://www.speakerscenes.com/ but it's not as convenient and customizable as the Sonos app that I can no longer use.

After doing a little digging, it looks like the Sonos speakers don't operate on 5GHz. However, on my Advanced Tools and Settings > Statistics > Wi-Fi, it lists that I am running 2.4, 5.0 and 6.0 GHz. All are marked with a status as "Up". As I use Speaker Scenes, the speaker is connected to the 2.4 GHz.

Is there a way that I can force the Sonos controller app to connect to the 2.4?

[Vanadiel · Accepted solution]

Yes, you can split up the 2.4, 5 and 6 into 3 different networks.

You will loose band steering, but since it's causing you issues there's no real loss there.

Turn off "whole home WiFi". It will likely pop up a message about disabling it, but that's ok in your situation. I would name each band differently to remember what band is what frequency spectrum.