The Ibpro (IPTV) app on my Smart TV is no longer working

[Zoran1040]

I have IPTV subscription on Ibpro app on my smart TV and once I switched to Bell fiber internet it stopped working.

At tge same time I still had cable internet and when I connected my TV on the cable worked.

I contacted the administrator for the IPTV and said everything worked on their side.

Definitely Bell is blocking the IPTV service.

Is there option in the settings of the Hub to restore my IPTV service?

[BellPatricia]

Hi there @Zoran1040,

Welcome to the Bell Community.

Can you clarify what you mean when you sat the IPTV service stopped working? For example, do you get an error message when you try to access the service? 

@BellPatricia 

[Zoran1040]

Hi @BellPatricia, I have subscription to IPTV running on Ibpro app. I had it for years.

 Once I changed the internet provider, to Bell fiber, the playlist doesn’t load, so I can’t watch live TVs.

Since I still have cable internet with the previous provider, I can change the internet connection to the cable internet and the IPTV on ibpro load the playlist and I can watch TVs.

This is the error I get:

 

 

[Vanadiel · Accepted solution]

It use MAC address to authenticate, as shown in the right side of the second screen shot.

You will have to log into their website to authorize the MAC address. You can use the QR code for it.

MAC address will change each time it's on a different device or different internet provider.

[Zoran1040]

This is on Bell fiber internet.

This is on cable internet.

Bell is blocking IPTV 

 

[Vanadiel · Accepted solution]

Did you authenticate the device under both services using the MAC and passkey?

You have to authorize the play list when using Bell, same way as you had to authorize it when you initially set it up.

Go here and enter your MAC and passkey when on BELL. It will differ from your cable internet, which is the reason why it works on cable but not on Bell.

It has nothing to do with Bell blocking anything.

[Zoran1040]

Hi, I did authenticated the device with Bell new MAC and passkey and IPTV now works on Bell internet.

The only issue right now is that IPTV works only in the morning and it doesn’t work at evening.

The administrator for the IPTV suggests that I request for static IP address. Any idea how to get static IP address?

Thank you,

[dks]

Thank you for your question. Bell does not provide static IPs for consumer level service. 

[Monty]

Me too bro…same issue

and im willing to leave bell soon!

[Fzhss]

Did you solve the problem ? 

[dks]

Please see the posts with a green check mark as helpful replies for solutions to this issue. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

There is little that can be done to resolve this problem for you. IPTV requires a Static IP. Bell residential internet service does not include a Static IP. There is a temporary work around posted on this thread that requires MAC address authentication on the IPTV website each time you change devices, etc.

Bell does offer a static IP service for business customers. It is approximately $35 / mo. on a 3-yr. term.

Thank you for posting your question.

Take care.

[Fzhss]

How do we authenticate? 

[dks]

Please see the helpful responses with green check marks in this thread, first. If those suggestions do not work, you will be unable to use IPTV apps on Bell internet. If your IPTV provider suggests a static IP, Bell does not provide that option on its consumer internet service. You will have to look to another, third party provider outside of Bell for that. 

[WelshTerrier]

Good Day.

Please check out the Helpful replies which have a green checkmark.

Take care.