Unable to reach Outlook.com and other Microsoft websites

[Jonathan_14]

Hello!

Whenever I or anyone in my household try to access our mail through outlook.com it gets stuck loading forever and then doesn't load. 

I have tried all the usual solutions ( restarting the hub/ different browser/ different cables/ etc)

Restarting the Hub gives a temporary resolution but I shouldn't have to reset my internet every time someone wants to check their mail. That seems ridiculous.

Tried reaching out to bell support but was on hold for to long.

-Jonathan

[Vanadiel]

So is outlook.com the only web site that you are unable to reach?

[Jonathan_14]

Yes and occasionally some other Microsoft related websites. 

[Vanadiel]

Can you perform a ping to www.outlook.com? How to use ping Windows 

[Jonathan_14]

Apologies for the delay, I was not home for the weekend. 

Attached is a ping to outlook:

[BellNick]

Hi there @Jonathan_14 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing this issue?
Looking forward to hearing back.

[Jonathan_14 · Accepted solution]

Solved.
Reached out Bell Management Team and having someone call back with advanced trouble shooting figuring out the issues and resolving them.