Unable to rename devices in Bell WiFi App

[Wifi2024]

While in my bell wifi app :

i can not rename  some devices located in the app ..to properly identify each device connect to my home bell internet 

I have erased and renamed the device name and save it.  But it doesn’t make the  changes or store the information i made

it only does these for a couple of device on the app

The other devices found in the app  are properly identified  

I can’t erase the device located in the app and start over 

any suggestions?

[WelshTerrier · Accepted solution]

Can you provide specifics in terms of the devices that you can not store & rename?  Is your app current & up to date:? iOS & OS up to date? Have you rebooted your device? 

The Wi-Fi app will only show devices connected directly to your Wi-Fi network. The access point will show all connected devices to your internet. You should able to change their names to by selecting the device, the 3-dots, Nickname, change name & save.

You can only remove People & Devices in the Wi-Fi app if they are offline.

Open up the Wi-Fi App  > Select the centre icon at the bottom of the page > "People".  Now Select > "Devices" next to the "People" icon. You will no see a list of Devices & Name on line. Scroll down the list > You will now see devices that are not online. Select > whichever Device & Name that is offline that you wish to remove, > Slide it sideways, > Select > "Remove".

What is the Bell Wi-Fi app and how do I use it?

What is the Bell Wi-Fi app and how do I use it? : Managing your connected devices

If you can provide further information, let us know, & we will once again try to help you.

Take care.

[Wifi2024]

Thank you for your feedback..

The device I’m trying to rename is an iPad and an iphone

They were incorrectly labelled and I want to rename  them on my the bell wifi app

I tried to a couple of different versions on renaming them

Erased and entered the new name and saved. 

Three dots change name  still nothing 

I even went and removed the device when it wasn’t connected and hope it would appear with no name but that didn’t work

Over all my devices are properly identified except for three which I can rename 

Its kind of strange as the others devices in the app are name properly 

Hope u can help 

As it helps me with the identification of the devices on the bell wifi and  if I need to freeze temporarily 

Ie: for internet parent control with my kids 

Thx u

[Vanadiel · Accepted solution]

The names typically come from the device. You can try changing the Apple device names as per These instructions 

[WelshTerrier]

You are trying to rename a device that has already been previously named when you initially set up these devices.

Log in  to your iPhone & your iPad. > Go to Settings > Select General > Select About >  Select Name > Enter the name you wish to use for the device: E.g. Bob's iPad , Bob's iPhone . Select > Done

You are now good to go!

If you back up these devices to iTunes or iCloud, their back & restore names will also take on their new device names if you a choose to back them up. To remove the old backups after doing a new back up with the new names, Select Edit > Select Preferences > Select Devices >Select Device Backup > Select Delete Backup. You can also change the name in iTunes by selecting the Device name & renaming it on the iTunes screen when it is connected.

Enjoy!

Take care.

[Wifi2024]

Hello thank you for your help

but im still having issues

i would like to rename a device in the bell wifi app ..it’s  a Chromebook 

i have clicked x remove the name and typed in the new name saved it but it keeps the old name

i have clicked on the nick names and change it but it keeps the old name

i have removed the bell wifi app and downloaded it again and the same old name appears for this Chromebook 

i disabled the wifi connection to the Chromebook and re connect but still the same name comes up

The chromebook doesn’t have a name when I searched it on the device 

I was able to switch or correct the names of other devices on the app and I even removed the device from the app but it still comes back as the same device name 

[BellPatricia]

Hi there @Wifi2024,

Welcome to the Bell Community, and thanks for all of the information you have shared.

We wanted to check in to see if you are still having trouble saving a new name for your connected devices in the Bell Wi-Fi app. 

- Patricia 

[Wifi2024]

Hello @BellPatricia 

thank you for following up

yes I’m still having issues 

I can’t rename a chrome book on my wifi app 

It’s really strange why I can’t rename this one

i even erase and forgot the wifi connection and delete the app.  But it still comes back as name 

can u help ? 

[BellPatricia]

Hey there @Wifi2024

That is very interesting, and we would like a chance to review this further.

I have sent you a quick private message to get a bit more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[CDNSS]

On my Bell Wifi App I can have up to 4-5 i phones showing how do ID which ones are which & name them 

[WelshTerrier]

Good Day.

Each of your devices will have a MAC Address & when connected to your Wi-Fi network will also be assigned an IP address by your modem. Your easiest method of determining which device is which, is to turn off the Wi-Fi to each device & turn the Wi-Fi back on, one at a time, in order to identify each Wi-Fi connected device.

To view & rename all of the devices connected to your Wi-Fi network you can do so by downloading the Bell Wi-Fi app to your mobile device.

1. Open the Bell Wi-Fi app and log in with your MyBell username and password. Get help logging in to the Bell Wi-Fi app.
2. Touch the People icon at the bottom of the home screen.
3. Touch Devices. Under the device name, you can see how long the device has been online or the last time it was connected.
4. Select a device to learn more about it. Under the device name, you’ll see its connection quality rating, what channel it’s on and other device details.
5. To rename a device or assign it to a user, select the device and then touch the three dots in the top right corner. You can then select Nickname or Assigned to.

What is the Bell Wi-Fi app and how do I use it? : What is the Bell Wi-Fi app?

You can also manage your modem settings & monitor the devices connected and their usage by logging in to your Bell modem.

Your modem provides tools that lets you see the activity that’s taking place on your network.

1. Open your web browser and visit bell.ca/mymodem or 192.168.2.1.
2. Click My usage.
3. The information displayed is over a 30-day period.
4. Use the predefined date ranges or specify custom ranges to display usage.
5. You can also checkout the devices that are connected in My devices. If you select the Advanced tab & the pencil icon, you can rename your devices that have connected to your modem.

Manage your modem’s settings in the interface of the Home Hub 3000 and 4000, and the Giga Hub

Let us know if you require further assistance.

Take care.

[Aerogirl]

Hello, I went through the trouble of renaming all my devices on the Bell WiFi App so that I could easily identify each one, but after a few days, each name reverts back to the original plain (default) name and I can’t tell certain items apart. Is there a way to make the nicknames “stick”?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Each of your devices will have a MAC Address & when connected to your Wi-Fi network will also be assigned an IP address by your modem. You can also manage your modem settings & monitor the devices connected and their usage by logging in to your Bell modem. Your modem provides tools that lets you see the activity that’s taking place on your network.

Accessing Bell Home Hub

1. Open your web browser and visit bell.ca/mymodem or 192.168.2.1.
2. You can check out the devices that are connected in My devices. If you select the Advanced tab & the pencil icon, you can choose to rename the devices that have connected to your modem. You can also choose to Show and or Forget disconnected devices that are no longer connected to your network.
3. If you select > My usage, the information displayed is over a 30-day period.
4. Use the predefined date ranges or specify custom ranges to display usage.
5. Your modem is only accessible if you’re currently on your home network. If prompted, enter the administrator password. Unless you have changed it, the default password is the serial number located on the sticker on the back of the modem. 

Manage your modem’s settings in the interface of the Home Hub 3000 and 4000, and the Giga Hub

 Your easiest method of determining which device is which, is to turn off the Wi-Fi to each device & turn the Wi-Fi back on, one at a time, in order to identify each Wi-Fi connected device.

To view & rename all of the devices connected to your Wi-Fi network you can do so by downloading the Bell Wi-Fi app to your mobile device.

1. Open the Bell Wi-Fi app and log in with your MyBell username and password. Get help logging in to the Bell Wi-Fi app.
2. Touch the People icon at the bottom of the home screen.
3. Touch Devices. Under the device name, you can see how long the device has been online or the last time it was connected.
4. Select a device to learn more about it. Under the device name, you’ll see its connection quality rating, what channel it’s on and other device details.
5. To rename a device or assign it to a user, select the device and then touch the three dots in the top right corner. You can then select Nickname or Assigned to.

What is the Bell Wi-Fi app and how do I use it? : What is the Bell Wi-Fi app?

Let us know if you require further assistance.

Take care.

[JoLynn44]

When we customize the names of our devicest however, every 24 hours or so, they reset back to generic names like “Apple iPhone 15” or “iPad.” I’m curious to know why these names don’t stay when we update them. 

[BellPatricia]

Hey there @JoLynn44 

Thank you for reaching out to the Bell community 🙂

Can you check and see if MAC address randomization is enabled on the iPhone/iPad, and test by turning it off if it is enabled? 

Since the Bell Wi-Fi app uses MAC addresses as an identifier for naming devices, a randomized MAC could prevent the name from sticking since the app will see it as a new device each time it connects.

@BellPatricia