Unable to send email

[Quannie]

for some reason, I can receive emails on my bell.net account from anywhere, but cannot always send emails. Not sure why, and bell has not replied to my requests for assistance on this. 

Any feedback from someone who has encountered this would be appreciated. 

Thanks

[BellPatricia]

Hi there @Saphi 

Thank you for reaching out to the Bell Community.

Can you clarify if you are logged directly into Bell Webmail, or if you are using a third party email client? 

We recommend that you update your password, and be sure to update the information on each device where you have saved the password as well.

Please try that and let the Community know if you are still having trouble.

@BellPatricia 

[Saphi]

I have no issues with my email on laptop (use Thunderbird), no issues with my email via webmail - I only have issues with sending emails from my bell account in my iphone mail app - I can receive emails to my phone but not send - I have checked passwords to ensure correct and still have an issue. 

[BellPatricia]

Good day @Saphi 

Thank you for your reply.

Did you also update your password, and ensure that the password information is updated on each device where you have saved the password? If any devices have outdated password information it will cause this type of authentication error. 

@BellPatricia 

[Tucker2]

Receiving email but cannot send email

[Vanadiel]

This might be of help to you.

[WelshTerrier]

Good Day.

Good Day & Welcome to the Bell Community Forum.

In order to assist you, can you provide us with some additional information? How are you accessing your email? Web browser, application, email client, etc.? Is this a recent issue? Are you experiencing any other send / receive email issues?

1. What are you using to access your email? E.g. computer, mobile device, tablet, etc
2. Have you checked your account settings?
3. Are you using Bell webmail, Gmail, Outlook, etc.?
4. Have you rebooted your device? Verified the iOS, OS or operating are up to date.
5. Check if you have set up email forwarding.
6. Have you tried accessing your email using a different method? E.g. email client vs webmail browser & vice versa, etc.
7. Have you tried to do any troubleshooting? Please refer to the following web links that I have provided.

Troubleshooting Bell email

Using Bell email : Bell email features

Let us know & & we will do our best to assist you.

Take care.

[Jamesl]

Within the last month my mail box does not send emails although they show in the Send tab.

I continue to receive emails. 

I have verified the IMAP mapping.

I have tried sending emails via my Bell phone, Outlook and the Bell Ap email but nothing has worked. 

Can you advise of what next steps I can take as having an email with no ability to send emails is not working.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Are you able to login to your Bell webmail account by way of a browser?

In order to assist you, can you provide us with some further details? How are you accessing your email? Web browser, application, email client, etc.? Is this a recent issue? Are you experiencing any other send / receive issues? At what point in this process are you experiencing this problem? Any error message?

Please tell us more. How are you accessing your email? Email client, etc.? Is this a recent issue? Is it all emails or some emails? Are you experiencing this issue with some outgoing emails or all emails?

1. What are you using to access your email? E.g. computer, mobile device, tablet, etc
2. Have you checked your account settings?
3. Tell us more about the program you are using to access Bell webmail, Gmail, Outlook, etc.?
4. Have you rebooted your device? Verified the iOS, OS or operating are up to date.
5. Check if you have set up email forwarding.
6. Have you tried accessing your email using a different method? E.g. email client vs webmail browser & vice versa, etc.
7. Have you tried to do any troubleshooting? Please refer to the following web links that I have provided.

Using Bell email : Bell email features

Troubleshooting Bell email

We will do our best to assist you. Just give us more, to help you more!

Take care.

[Jamesl]

Access emails - normally I receive/read emails on my Bell phone.  Short responses/messages I send via Bell phone.  Longer emails I use the Bell email app.

It appears the failure to send started almost 2 months ago. Only by speaking with people have I been able to determine that the email was not received as it appears in the send tab.

No error messages were seen.

Appears to be all emails are failing to send.

Account settings have been validated in all venues - phone, computer

I have tried shutting down phone and computer. No difference

It appears to be Gmail on phone; Bell webmail for Bell app; and Outlook on computer.

Email forwarding set up

Tried various troubleshooting suggestions on the web. Such as eliminating cache; rebooting; checking apps on phone; checking outlook properties.

The phone wants to syn with Gmail but the Security (port) do not work so I turned it off.

I shared I tried emails through phone (Gmail); Bell app (web); Outlook (computer)

The OS is Windows 10

[BellPatricia]

Hi there @Jamesl 

Thank you for sharing additional information with the community.

Did the recipient check in their Junk folder or confirm if your email domain was added to their blocked addresses?

Please clarify which outgoing server settings you currently have set up within your email client (Outlook). Are you able to receive emails from yourself as a test?

Can you log in and successfully send an email directly from the Bell email interface? If successful it may be an issue tied to the settings in email client you are using. In that case you could try removing and re-adding the Bell account.

Another thing to consider is if your antivirus or firewall is blocking the outgoing mail. To check, temporarily disable your security software to see if emails are sent, then re-enable it and configure the firewall to allow your email application or its outgoing mail server traffic.

You can also test further by turning email forwarding OFF and then attempt to send an email.

Let us know how everything is going. 

@BellPatricia 

[Jamesl]

Validated with recipient that email not in junk or trash; email not blocked

Outlook is Ingoing Imap.bell.net, SSL/TSL; 993; authorize.  Outgoing smtphm.sympatico.ca; TLS; 587; authority

Can not send emails from Bell phone; Outlook; Bell web app

Tried to disable firewall and send email but no difference

Email forward is OFF

Interest - when I sent the email to my own email on all methods - Bell web app; phone; Outlook - all were received and put in the Junk tab. 

Changed OS to Windows 11 - no change

Have not yet removed Bell web app and reinstalled. 

[BellPatricia]

Hi @Jamesl 

Thank you for your reply.

We would like to dig into this a bit more. I have sent you a private message to get additional details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[persuasional]

Sent emails are in Sent folder but not arriving anywhere. No error messages.

This just started happening in the past few days. I only discovered it when crucial messages never arrived.

It shows them as being sent but they are apparently lost in the ether and not in any junk folder. I have tested with several recipients.

I have made no changes to anything and followed all suggested tips. This is most annoying.

[persuasional]

I can send to myself at my Sympatico address and get it. I can send to anyone else, including my gmail, but they don't arrive, even when showing in the Sent folder.

I'm glad I'm not alone, but wish there were so many that this would be a priority.

[persuasional]

I am using Thunderbird but issue is also in webmail.
Maybe your spam filters are in hyper mode for outgoing emails?
I see this in the one I sent myself.

X-RG-SOPHOS: Clean
X-RG-VADE-SC: 500
X-RG-VADE: Spam
X-Originating-IP: [1xxxxx.158]
X-RG-Env-Sender: lxxxxxon@sympatico.ca
X-RG-Rigid: 687D27190A8FCED3
X-RazorGate-Vade: dmFkZTEBu...
X-RazorGate-Vade-Verdict: spam 500
X-RazorGate-Vade-Classification: spam