Understanding and managing a Technician appointment

[Barima]

My internet equipments were delivered a while ago but I haven’t received any call from any Technician coming over to work on it for me as arranged on Friday.

I’m not impressed with your promptness Service Delivery.

Improve on it as a matter of Urgency 

[WelshTerrier · Accepted solution]

Manage your appointment Tool

When you booked your appointment, you should of received a unique link to access the appointment tool.

The Manage Your Appointment tool allows you to receive notifications and track an installation or repair appointment for Fibe TV, Internet or Home phone.

This tool allows you to confirm your availability, cancel or reschedule the technician visit as well as track the technician's estimated time of arrival.

You will receive three notifications either by text or email based on the preference you selected when you booked the appointment.

Notifications:

1. The day before your scheduled appointment, you will receive a reminder where you’ll be able to confirm your availability, or cancel or reschedule your appointment.
2. A second notification will be sent when the technician is on the way. You will have the ability to check the estimated arrival time.
3. The final notification is sent once the technician has completed the job. You can return to the tool and rate your experience.

Manage your appointment

Here is a link that will explain everything to you:

Manage your appointment : Types of notifications (bell.ca)

Have a great day!

If you need any further assistance, please do not hesitate to reach out to us on The Bell Community Forum.

We are here to help you!

[Corina]

How do i confirm an appointment thru a text message? When I open the apps that is listed no where does it say to confirm appointment 

[BellPatricia · Accepted solution]

Hey there @Corina 

Welcome to the Bell Community 🙂

The day before your scheduled appointment, you will receive the first notification and be asked to confirm your availability. Within the notification you simply need to select the link to manage your appointment, and then select the I’ll be there button to confirm your availability.

Check out the Manage your appointment link in this post by @WelshTerrier. You will find more information about how to confirm your appointment under the Confirming section.

Let the Community know if you have any other questions.

@BellPatricia 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

You will receive three notifications either by text or email based on the preference you selected when you booked the appointment. Simply follow the instructions that are included in the text or email.

Manage your appointment

Here is a link that will explain everything to you:

Manage your appointment : Types of notifications (bell.ca)

Take care.

[AGA]

Dear Bell Customer Support Team,

I am writing to formally express my deep dissatisfaction with the service I have received regarding the internet installation at my new residence.

We informed Bell well in advance of our move, which took place at the beginning of October. Despite multiple attempts to coordinate and confirm an installation date, no technician has arrived as scheduled. The most recent appointment was set for October 16th, yet once again, no one showed up—without any prior notice, follow-up, or explanation. This repeated failure to deliver basic service and communicate effectively is unacceptable.

As someone who relies heavily on a stable internet connection for both professional and personal responsibilities, this ongoing delay has caused considerable inconvenience and frustration.

I have contacted your customer service team multiple times, but the issue remains unresolved. I am now formally requesting to speak directly with a manager or senior representative, as it is clear that my concerns are not being adequately addressed.

I chose Bell expecting reliability and professionalism, and I sincerely hope you can now act swiftly to rectify this situation.

Your immediate attention to this matter would be highly appreciated.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum,

My apologies, there is just no excuse for an appointment made that is not met. You should have been contacted by Bell or the technician dispatched to complete your work order. From time to time, emergencies do occur. There is just no excuse for not being notified.

This is a community forum. We do not have access to your account and billing records. I can only offer the following:

1. Please call Bell Customer Service, at 1 866 310-BELL (2355)  or dial  *611 from any Bell mobile device. You should request to speak to an online Bell Manager.
2. If you are not fully satisfied with the response you receive & that doesn't work out for you, you can escalate your concern to Bell's Management Team: How to resolve your concern

When you booked your appointment, did you receive a unique link to access the appointment tool? Did you use Bell's free Move Valet service? Move Valet | Bell Canada

Bell also has a Manage Your Appointment tool that allows you to receive notifications and track an installation or repair appointment for Fibe TV, Internet or Home phone. This tool allows you to confirm your availability, cancel or reschedule the technician visit as well as track the technician's estimated time of arrival. Did you receive any notifications either by text or email based on the preference you selected when you booked the appointment?

You should have received 3 notifications.

1. The day before your scheduled appointment, you will receive a reminder where you’ll be able to confirm your availability or cancel or reschedule your appointment.
2. A second notification will be sent when the technician is on the way. You will have the ability to check the estimated arrival time.
3. The final notification is sent once the technician has completed the job. You can return to the tool and rate your experience.

Here is a link that will explain everything to you:

Manage your appointment : Types of notifications (bell.ca)

If you need any further assistance, please do not hesitate to reach out to us on The Bell Community Forum.

We are here to help you!

Take care.

[AGA]

Hello @WelshTerrier 

The issue is not booking or scheduling the appointment. The issue is that when schedules are made, no one appears, or sometimes they want to come late at night after the agreed time. 

On the 16th, they were supposed to come in the morning, but no one communicated or called us.

What should I do now? Look for another service provider?

[BellPatricia]

Hi @AGA 

Thank you for reaching out to the Bell community.

We can understand the inconvenience that would cause and we apologize that a technician did not arrive when you expected.

Have you been able to request another appointment using the Manage your appointment tool? Check out the support article that @WelshTerrier shared here for more details on using the Manage your appointment tool to reschedule a technician. 

Keep us posted and let the community know if you have any more questions.

@BellPatricia