Using Personal Modem Over Bell Gigahub

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Calvin
Contributor

‎07-11-2023 06:05 PM

I wanted to replace my bell provided gigahub with my own personal modem and router. I was wondering if I could just unplug the gigahub from the coax cable and plug it right into my personal modem or would I have to give bell the MAC address and serial number off my personal modem to set it up. I am going to be using the Arris S33. Thanks in advance!

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WelshTerrier
Community All-Star
Community All-Star

‎07-11-2023 06:48 PM

Sorry.... no can do! The GigaHiub is programmed & setup to recognize your account & services.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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dks
Community All-Star
Community All-Star
In response to WelshTerrier

‎07-11-2023 08:09 PM

@WelshTerrier wrote:

Sorry.... no can do! The GigaHiub is programmed & setup to recognize your account & services.

Agreed. While you can plug your own router into the Giga Hub, you can only plug the Bell fibre optic cable into the Bell Giga Hub modem for it to work. The Arris S33 modem will only work with cable internet. It will not work with the Bell system at all. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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WelshTerrier
Community All-Star
Community All-Star

‎07-11-2023 06:48 PM

Sorry.... no can do! The GigaHiub is programmed & setup to recognize your account & services.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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dks
Community All-Star
Community All-Star
In response to WelshTerrier

‎07-11-2023 08:09 PM

@WelshTerrier wrote:

Sorry.... no can do! The GigaHiub is programmed & setup to recognize your account & services.

Agreed. While you can plug your own router into the Giga Hub, you can only plug the Bell fibre optic cable into the Bell Giga Hub modem for it to work. The Arris S33 modem will only work with cable internet. It will not work with the Bell system at all. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.