Why can I send but not receive IMAP emails using Outlook, Windows Live Mail or eM Client?

[SandT]

Since May 5, I can send but not receive emails using email client such as Outlook 2010, Windows Live Mail or eM Client, on my Windows 7 desktop PC. I called Bell support to confirm all setting are correct: 

Incoming IMAP server: imap.bell.net, port 993, SSL required (does not work)

Outgoing SMTP server: smtphm.sympatico.ca, port 587 (works)

Outgoing mail is stuck in Outbox folder and does not get saved in Sent folder,  but recipient confirms receiving email.  I cannot read incoming email using client, but can read on my Android phone.

I can send and receive email using Bell WebMail or another PC with Outlook 365 client with no problem with same account..

I have seen posts that other users have a similar issue. Can you help?

[Paula Brown]

That is exactly the problem...  My bell mail (sympatico) is not going to my Outlook account on my desktop and laptop like it has for years until a few weeks ago.  Also I cannot send mail from this account on my desktop and laptop but my phone works well with this account.  The bell mail from Bell works fine.

[WelshTerrier]

Good Day.

What operating system are you using on the desktop & laptop? Are you using an email client or app on both of them such as Microsoft Outlook, GMail, Apple Mail. etc.

Have you setup any Mail Forwarding on your Sympatico web mail account? If so, then turn it off & follow the instructions that are included in the Helpful reply with the green checkmark ✅.

Are using POP or IMAP? What are IMAP and POP? - Microsoft Support

Let us know.

Take care

[Paula Brown]

Hi!

I use Windows 11 on my desktop and laptop plus I use Microsoft Outlook.  I have never set up any mail forwarding with my Sympatico web mail account.  I use IMAP with Outlook.

Having said all of the above....  My sympatico account with Outlook on my desktop appears to be working fine today so I will keep you post.  Thank you so much!

Sincerely,

Paula Brown

[Paula Brown]

Oh, I forgot to mention... I received your responses in my spam folder.  That probably does not mean anything.  LOL

[WelshTerrier]

Good Day.

That is Great news!

Thank you for updating the community & letting us know that your sympatico email account is now working okay.

More than glad to have been of assistance.

Take care.

[JR2]

I have stuck to Bell web mail which seems to be working fine lately.  Previously when I used Outlook as well, I found that the e mails were often not in sync.

And yes these emails are going into my junk folder as well   lol

[WelshTerrier]

Good Day.

Thank you for reaching out & posting your comments. Please check out the following weblink article. There may something in here that may be of assistance to you.

Setting up Bell email - Setting up Block and allowed lists

You may wish to consider the following:

1. Adding the domain bell.ca to your Safe senders list.
2. Verify & remove the domain or email address that includes bell.ca from your Block list.
3. Check out your Bell webmail mail security settings & adjust accordingly.

Troubleshooting Bell email

Take care.