Will there be downtime when upgrading modem?

[RapsFan]

I will be upgrading from a Home Hub 3000 to a Giga Hub. I am told that the activation of the GigaHub will happen 2 days from now between 8am to 12pm. However, several people will be working from home at this time and cannot have interruptions with internet connection. Unfortunately, I will not be available to swap my modem until 5pm that day and I cannot do it ahead of time since it’s not activated. Will the HomeHub 3000 stop working as soon as the new service is activated? Will there be no internet at all or does the old modem continue to work for a while? I am concerned that the internet will not work until I am able to swap my modem which will leave some at home stranded with no internet. I called Bell regarding this and they cannot give me an answer and they said they cannot reschedule my activation time. Any info from your experiences would be helpful. 

[BellNick · Accepted solution]

Hi there @RapsFan 
Thank you for your post and welcome to the Community?
Have you received the Gigahub yet? If so, you should just be able to plug the Gigahub in and it should start working and the Home Hub 3000 should work until the Gigahub is plugged in.
Looking forward to hearing back.

 

[RapsFan · Accepted solution]

Thanks for your response. I was able to keep my Home Hub 3000 connected without interruption until I was able to replace it with the GigaHub. 

[Zoeandmush]

No and yes and don't do it. We were sent the GigaHub last week. We had a HomeHub 3000 working for years, few issues here and there with recordings freezing and losing recordings but it was improving over time. 

On Saturday morning we decided it was time to get the GigaHub going, what a gong show that was. Set-up was quick and easy with the Bell Tech on the phone. 

The issues arose when a few of our devices wouldn't connect to the internet (laptop, smart phone, security cameras (Ring cams and others), garage door openers, smart vacuum etc. We spent hours on the phone trying to resolve things with no luck. 

Sunday morning we woke up and decided to take down the GigaHub and revert back to the HomeHub 3000 and voila, I was EASILY able to get every wifi connected device back up and running. 

Good luck!

[Vanadiel]

When setting up a new modem, all WiFi devices will need to be reconnected to the WiFi network. Even if it has the same SSID and frequency band.

Once that is done it should work without an issue.