Cannot make a phone call

[girlydd]

I just tried to make a phone call and the message popped up on my screen saying “ you cannot make a call using the LTE network, so I tried *611 and that didn’t work and I tried another number they suggested and that doesn’t work either 

I am completely lost

has this ever happened to anyone else? 

[BellKris · Accepted solution]

Hey @girlydd ,

Could you start by turning your device fully off and back on again then attempt to make a call to see if it works, if it doesn't, we suggest to turn the device off and remove the SIM card for a few minutes, once done place it back in the device and try to make a call.

A quick fix also would be to simply turn off the LTE and see if you're able to make a call on the 3G network.

For more troubleshooting tips and tricks, check out our Mobility How To's titled Troubleshooting voice calls.

Please let us know if it worked.

[Amy666]

My cell phone allows me to accept phone calls but won't allow me to make phone calls

[WelshTerrier · Accepted solution]

Is this a new Bell mobility account? Has it been recent activated? Has it previously worked? No physical damage to your device? SIM card installed, activated & not damaged?

Try these tips to troubleshoot problems with making or receiving voice calls.

Reboot your phone

Turn your device off and on or perform a soft reset. In most cases, a soft reset will not affect data on the device unless the battery is very low.

• iOS: Press and hold the power button until the slider appears > Slide right. Allow several seconds for the device to power off. Wait 10 seconds and then press the power button to turn the phone back on. (iPhone X requires you to press and hold Power and volume up to power off.)

• Android: Press and hold the power button > Touch Restart > Touch Restart again.

Try making a test call: Dial *2355 from your smartphone.

• If you hear a recording saying your test call is successful, then your phone can make a voice call.
• If you hear a recording saying “To activate your Bell Mobility phone...,”  you should call Bell Mobility or visit one of their store locations.

If you’re having trouble receiving calls, test your smartphone by calling it from another phone.

Check your phone’s settings

If you’re not sure how to check these settings, go to Support for Bell Mobile Cell Phones, Smartphones and Mobile Internet and select your phone model to consult your user guide.

• Make sure Airplane mode is off.

• Check that your ringer volume is loud enough and that the phone is not set to silent or vibrate only.

• Make sure that no call blocking features are enabled, such as Do not Disturb.

• Check that Call Forwarding is turned off.
• Make sure your phone is not set to auto answer.

• Ensure your network mode is set to global or automatic.
• This option may differ depending on your device. 
• Third party power savers or LTE on/off applications may affect this setting.

Some buildings and houses can create interference in the mobile network. Try using your phone outside to see if that is the cause.

Disconnect any headphones, speakers or other accessories and test your phone again. If the problem is resolved, troubleshoot the accessory directly.

If none of these resolve your problem, please contact Bell Mobility technical support : 1-800-667-0123

[Charan2003]

Call dialing and reciving not working but everything else is fine messages, internet etc. What should I do

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. This is a true peer-to-peer community space. As such, we do not have access to your account & billing information.

Can you provide the community with some further information so that we might be able to assist you?

Is this a new Bell Mobility service & account? Have you fully powered device Off & turned it back On after a waiting a few minutes?

Have you tried to do any troubleshooting? please refer to the link I have included:

I’m having trouble making or receiving calls on my smartphone

Did you port your number from another carrier?

Once you receive your new SIM or device, please visit bell.ca/numbertransfer or call 1 866 412-7048 to transfer your number from your previous service provider. If transferring a mobile number, make sure you have the device with your old SIM card powered on, as you will receive a text message to confirm the transfer.

Your new SIM or device will come with a temporary Bell phone number. Your transferred phone number will replace the temporary number once the process is complete.

Note: for security purposes, your current wireless service provider may send you a text message during the number transfer process asking you to authorize the transfer of your phone number to Bell Mobility.

If you did not receive a text message, please check your email or contact your wireless provider.

Should require any further assistance please contact Bell Mobility Customer service: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[kaloyan]

same here, the device can send text messages, however cannot receive or make phonecalls. it was working fine for more than an year until a week ago. i checked all the device settings and there are no restrictions.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer web site. As such, we do not have access to your account and equipment records.

Can you please provide us with further details so that we can assist you?

1. Make & model of your device?
2. Which Bell mobility service do you subscribe to? Monthly or prepaid.
3. Have you checked to see if your account is still active on MyBell?

Try these tips to troubleshoot problems with making or receiving voice calls.

Reboot your phone

Turn your device off and on or perform a soft reset. In most cases, a soft reset will not affect data on the device unless the battery is very low.

• iOS: Press and hold the power button until the slider appears > Slide right. Allow several seconds for the device to power off. Wait 10 seconds and then press the power button to turn the phone back on. (iPhone X requires you to press and hold Power and volume up to power off.)

• Android: Press and hold the power button > Touch Restart > Touch Restart again.

If you’re having trouble receiving calls, test your smartphone by calling it from another phone.

Check your phone’s settings

If you’re not sure how to check these settings, go to: Support for Bell Mobile Cell Phones, Smartphones and Mobile Internet and select your phone model to consult your user guide.

• Make sure Airplane mode is off.
• Check that your ringer volume is loud enough and that the phone is not set to silent or vibrate only.
• Make sure that no call blocking features are enabled, such as Do not Disturb.
• Check that Call Forwarding is turned off.
• Make sure your phone is not set to auto answer.
• Ensure your network mode is set to global or automatic.
• This option may differ depending on your device.
• Third party power savers or LTE on/off applications may affect this setting.

Some buildings and houses can create interference in the mobile network. Try using your phone in a different location outside to see if that is the cause.

Disconnect any headphones, speakers or other accessories and test your phone again. If the problem is resolved, troubleshoot the accessory directly.

If none of these resolve your problem, please contact Bell Mobility technical support:1 800 667-0123 

Take care.

[kaloyan]

Went to Bell shop and ran few tests in place, and seems the SIM was no longer compatible with my device (Sony Xperia 10 - 5G).

The phone worked well until recently and the problem started few weeks back. Not possible to send and receive calls, only text messages.