Cell Signal Dropping, Calls goes to voicemail

[RD9]

I moved to Bell from Rogers and starts experience this issue where cell signals just drops and its hard for people to hear from the other side. Sometimes phone also goes to voicemail directly without ringing.

Have differant types of phone at home and everyone is facing the same issue in familly.

[AllyT]

New user so have access to VoicemailviaMMS but now calls go directly to voicemail - anyone using this new feature

[BellAntgio · Accepted solution]

Hi there @RD9 and @AllyT ,

Welcome to the Bell Community and thanks for your post.

For the Community to be better able to assist you, could you please provide further details as to the issues you're experiencing?

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

• Have you tried changing the network settings in your phone? Sometimes setting your phone to force 4G / LTE instead of 5G can stabilize your reception.
• Are the issues only happening indoors at home and at work, or outdoors as well?
• Do you know of anyone else in the area having similar issues?
• Have you tried using Wi-Fi calling where available?
• What troubleshooting steps have you done so far?
• Have you gotten in touch with our technical support team to open a ticket?

You may also find our How To article Troubleshooting voice calls on your Bell Mobility phone helpful. We'd also recommend checking out our How To article on Troubleshooting data connectivity on your Bell Mobility phone

Looking forward to hearing back from you.

[Meoco]

Over the past few weeks the number of dropped calls or poor connections have increased substantially. Any one else experiencing this?

[dks]

Thank you for your question. There are many reasons and factors for dropped calls from system load to a low battery. Unfortunately, cell phone are still radios with all the related factors. 

[Meoco]

with the number of bell customers complaining about this in our area it sounds like a bell issue not a phone issue

[dks]

Please see the post with the green checkmark for additional information about call quality. 

[Marvelous]

Reception is weak I barley get to bars and it's slow

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

There are many factors that can affect & limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

• Have you tried changing the network settings in your phone? Sometimes setting your phone to force 4G / LTE instead of 5G can stabilize your reception.
• Are the issues only happening indoors at home and at work, or outdoors as well?
• Do you know of anyone else in the area having similar issues?
• If available, have you tried using: Wi-Fi calling
• What troubleshooting steps have you done so far?
• Have you gotten in touch with our Bell Mobility technical support team to open a ticket? If not, then may I suggest that you do do.

You may also find these two "Bell How To" articles helpful:

 Troubleshooting voice calls on your Bell Mobility phone

 Troubleshooting data connectivity on your Bell Mobility phone

Let me know if I can be of any further assistance.

Take care.

[Frustratednl]

We live in an Area about 15 minutes from Stephenville NL, where I have no issues with the service. But at home, my wife and I have to move around the house to different windows or go outside to be able to have a conversation with anyone. This has been going on for the past number of years. I have called Bell about this issue a number of times, with no help from Bell at all. Bell likes the money that their customers pay them but only gives 50% of the Service back. It's no good to move over to Telus or other service providers because they all piggyback on Bell Towers. If this Issue doesn't change by the end of Sept: 2024 I will close all my accounts and go back to my landline ........ for what it's worth, this will go in one ear and out the other ............frustrated and not Happy 

[dks]

Thank you for your comment. I appreciate your frustration. I can’t comment on the technical issues, but the symptom you speak of can have any number of causes, some within Bell’s control and some not. Living in rural Ontario, I recognize your experience. 

[rustic]

I recently purchased a Samsung A16 and switched from Virgin to Bell.  My phone started dropping phone calls from anyone and from any location.  Was told to replace the sim card, but the dropped calls continued. Took phone to Samsung for a quick service check, and they indicated VOLTE was the issue and to have Bell remove this feature from my phone account service.  This was done and I am still having dropped phone calls.  What could be causing the problem?

[dks]

Thank you for your question. I am puzzled, however. Was the phone obtained through Bell or from another vendor? If your phone was purchased from Bell, then you can contact Bell to determine of your phone needs repair or replacement. 

There can be many reasons for dropped calls. I invite you to look at the helpful replies in the first post in this thread that have a green checkmark. You will find listed the number of factors that can affect cell calls and what you can do to further troubleshoot the issue of dropped calls. Please let us know of any results. 

[LunarTempest]

I have been with bell for over a decade and the reception appears to be getting worse. I fail to get a good signal anywhere in my city. This wasn’t always the case. Then today I made a phone call from home and the receiver couldn’t make out what I was saying. I kept cutting out they said. Why can I hear them just fine but they can’t hear me? I made a call to the same number two days ago and they could hear me fine. I also can’t browse the internet on 5G or LTE. I just got my SIM card replaced to try and improve this worsening reception I’m experiencing and if anything it made things worse than before. What the heck is happening with bell? I know it’s not my device because I switched my sim to a different phone and still experienced network issues. I had to use a friends phone who is with a different provider in order to make an important call today. After all these years with bell I’m starting to think I might have no choice but to switch to a different provider. 

[BellKris]

Good morning, @LunarTempest. Welcome to the Bell Community, and thanks for reaching out.

We're sorry to hear about the difficulties you've been having with your reception. Please take the time to review the advice and troubleshooting tips provided earlier in this thread by us moderators, as well as those provided by users in similar situations.

If the issue continues to persist, please take the time to review the questions asked in the pinned helpful reply and provide further details so the Community can be better equipped to assist.

Best wishes.