I broke my phone screen and i need to log in to my email but need 2fa

[Skeet86]

I broke my phone screen and i need to log in to my email but i need 2fa from broken phone.  Is there anyway to get the code from my broken phones text messages?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

There is no way to retrieve a MF2A verification from a broken mobile device. You can however login to your MyBell account using any web browser and change the mobile number or email address to which your verification code is sent.

As an alternative, you can also login to your Bell email account using Bell webmail. Open up any web browser using the following weblink: https://webmail.bell.net/.

If you experience issues logging in to webmail, you can reset your email password by selecting the appropriate link from “I forgot my email address or password.” Bell webmail MFA : Accessing settings

If you are unable to login to your MyBell account, please open any web browser & enter the appropriate information:

•  Recover your username - Bell.ca
• Recovery options - Bell.ca

If you are still unable to access your account after reviewing the above suggestions, you will need to contact Bell Internet Tech Support at: 1 866 310-BELL (2355)

Take care.

[Skeet86]

I'm trying to log in to a Gmail account and the 2fa Is sent via sms to my phone number which I can't access right now because it is an e-sim.  I don't have another phone that accepts e-sims and I don't have a bell sim card with me.

[WelshTerrier · Accepted solution]

Good Day.

Thank you for your reply.

The community forum is a peer-to-peer website. We would like to assist you, but we are unable to do so. As mentioned previously, we do not have access to your account information.

Please take a moment to refer to my earlier instructions, e.g. computer web browser, etc.

If you do not have access to another device, then you will have to visit a Bell store location: Bell Store Locations or contact Bell Internet Tech Support at: 1 866 310-BELL (2355) for further assistance.

Take care.