No service only SOS

[Ang]

Had service this morning then went to SOS. 

[WelshTerrier]

Good day & Welcome to the Bell Community Forum.

Are you still experiencing this problem this morning? In order to assist you further, you will need to provide us with further information.

1. Is this a new device purchased from Bell? New mobility service?
2. Is this outage limited to one location or across a much larger area? Are you able to use your device in another location?
3. Have you tried to set up & use Wi-Fi calling on your device?
4. Have you fully powered off your device, removed & reinserted the SIM, & powered your device back on?
5. Have you completed any troubleshooting?

This can be a result of a few different things, however the majority of the time it's simply due to your phone randomly disconnecting from the network. A quick fix is to fully power off your phone and wait a few minutes and power it back on again. If it doesn't resolve the issue, check your MyBell profile to review your status.

If the problem persists, please call Bell Mobility Tech support at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know.

Take care.

[Liz01]

why has my service all of a sudden gone to SOS when I made a payment arrangement plan

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your question. We would like to assist you, but in order to do so, we need for you to provide us with further details.

Can you please elaborate on your statement: “why has my service all of a sudden gone to SOS when I made a payment arrangement plan”?
This is a community forum, a peer-to-peer website. As such, we do not have access to your account  & billing records.

Based on the limited information you have provided, I can only speculate that your account was in arrears and as a result of this, your mobility service was suspended by Bell. When did you make your payment? Have you verified on MyBell that Bell has received your payment and updated your account with your recent payment?

Depending on how & when you paid your bill, your service will be restored when Bell receives the funds.

The fastest way to restore your service is to make an immediate payment with your credit card or a prepaid credit card online or on your mobile phone / smartphone.

You can also make a payment over the phone.

If you do not have a credit card, you can also pay online, by cheque, at the bank, etc. This can take upwards of 2-5 or even 10 days for Bell to receive this payment.

Your account will only be restored after payment is received and if the amount is enough to bring your balance below your credit limit.

I would suggest you contact Bell Customer Service billing & orders ASAP. 

Depending on your payment, the timing of when you sent it, & when Bell receives it, this could be the reason for your problem. Once your payment is received and posted, you may need to restart your phone in order to regain access to the network.

Have you tried to restart your phone? Have you verified your mobility service on MyBell? Have you called Bell?

To contact Bell, please call: 310-BELL or 1-866-310-BELL or *611 from any Bell mobile device.

Take care.