Online order shipped to my address but given to wrong person who was standing outside my building

Suga_dip
Contributor

I recently made a online purchase for the new Samsung ultra 22 plus ...and ot said will be received  in3-5 days well they shipped it to my address and someone outside my building claimed my package what do I do? I don't wanna pay for a phone I never got...please help 

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1 helpful reply

Accepted Solutions

BellAntgio
Moderator

Hey there @Suga_dip

Welcome to the Community. 

Based on the details you've shared, this would be considered a theft and if not already done, please reach out to your local police department and file a report for investigation along with the courier. 

Let us know if you have any further questions.

 

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2 REPLIES 2

BellAntgio
Moderator

Hey there @Suga_dip

Welcome to the Community. 

Based on the details you've shared, this would be considered a theft and if not already done, please reach out to your local police department and file a report for investigation along with the courier. 

Let us know if you have any further questions.

 

The thief made it impossible to follow online self help without assistance