Receiving emergency messages from another location

[Robbit2]

My phone is recieving alerts from another location, not from where I’m located, how do I fix it

[dks · Accepted solution]

Thank you for your question. Can you give more information, please? What kind of phone do you have? What is the nature of the alerts? Are they associated with a specific program? 

[WelshTerrier · Accepted solution]

Which mobility plan do you have? Is this a Pre-paid plan? Is your account topped up? Are you able to make any calls? If so, are you using Wi-Fi calling? Have you updated your emergency location?

Have you checked on MyBell & verified that your service is still activated?

This can also be a result of a number of different things, however the majority of the time it's simply due to your phone randomly disconnecting from the network. A quick fix is to fully power off your phone and wait a few minutes and power it back on again.

If after checking all of the above & you are still experiencing issues, I would contact Bell Mobility Customer Service by calling: Dial #321 from a Bell device or call 1 888 537-9999

Thank you contacting the Bell Community Forum.

Take care.