SW Airdrie service.

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Airdrieresident
Contributor

‎04-28-2023 06:52 PM

Anyone else with bell have deplorable service in SW Airdrie? I can barely make a call without the call being dropped or me not being able to hear anything on the line and vice versa. As Canadians we pay a hefty premium to have cellular service, and for the amount of service I get my bill should be 1/10 of what it is. 

curious to see who in the area has the same issues, as I’m about to change service providers because of it. 

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BellAntgio
Moderator

‎05-01-2023 03:16 PM

Hey there @Airdrieresident , 

Welcome to the Community and thanks for your post. 

Signal reception can be affected by many factors such as topography, line of sight to towers, network congestion due to heavy traffic, where you're located when attempting to use the service (indoors, basements, etc.) and many more. 

In order to have a better understanding of the issue, please provide all of the below information;

  • Is your phone 5G compatible? If so, try changing your network settings to 4G/LTE to see if the same issue occurs.
  • Is the issue happening indoors, outdoors or both? If indoors, have you tried Wi-Fi calling?
  • Is your phone updated to it's latest OS/IOS version?
  • Have you tried to simply restart your phone and/or manually reset the network settings? If you haven't tried either, give it a try and let us know the results.
  • What troubleshooting steps have you tried?
  • Have you contacted our technical support team to report your issue and get it verified?

Looking forward to hearing back from you.

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BellAntgio
Moderator

‎05-01-2023 03:16 PM

Hey there @Airdrieresident , 

Welcome to the Community and thanks for your post. 

Signal reception can be affected by many factors such as topography, line of sight to towers, network congestion due to heavy traffic, where you're located when attempting to use the service (indoors, basements, etc.) and many more. 

In order to have a better understanding of the issue, please provide all of the below information;

  • Is your phone 5G compatible? If so, try changing your network settings to 4G/LTE to see if the same issue occurs.
  • Is the issue happening indoors, outdoors or both? If indoors, have you tried Wi-Fi calling?
  • Is your phone updated to it's latest OS/IOS version?
  • Have you tried to simply restart your phone and/or manually reset the network settings? If you haven't tried either, give it a try and let us know the results.
  • What troubleshooting steps have you tried?
  • Have you contacted our technical support team to report your issue and get it verified?

Looking forward to hearing back from you.