Samsung Galaxy Watch5 Pro won't connect to plan.

Steevz
Contributor

I get an error when I try to connect my watch to my phone plan via the wear app. 

 

It says "Bell does not offer mobile plans for your watch." Interesting considering I got the watch from Bell and pay $10/month to share my data. 

The error code is -1. I can not find any info on it. 

Abyone 

 

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1 helpful reply

Accepted Solutions

BellAntgio
Moderator

Hey there @Steevz , 

Welcome to the Community. 

An error code can occur from a multitude of reasons, such as an incorrect and/or misspelled information entered during the set up process, the steps weren't completed in the correct order or skipped, Etc.

In order to get a better understanding of your concern, do you see your NumberShare Samsung Galaxy Watch service on MyBell? Also, check out Setting up a NumberShare plan (Samsung Galaxy Watch)Opens in a new tab or window to make sure all of the steps were followed and to retry the process (If you're faced with another error code, let us know at what step it occurred).

Looking forward to hearing from you

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BellAntgio
Moderator

Hey there @Steevz , 

Welcome to the Community. 

An error code can occur from a multitude of reasons, such as an incorrect and/or misspelled information entered during the set up process, the steps weren't completed in the correct order or skipped, Etc.

In order to get a better understanding of your concern, do you see your NumberShare Samsung Galaxy Watch service on MyBell? Also, check out Setting up a NumberShare plan (Samsung Galaxy Watch)Opens in a new tab or window to make sure all of the steps were followed and to retry the process (If you're faced with another error code, let us know at what step it occurred).

Looking forward to hearing from you