Samsung s25 Ultra Charging Port suddenly not working

[Kane613]

I have a Samsung Galaxy S25 Ultra that I got through Bell in March, so under a year. The charging port is not working suddenly. Will this be fixed through Bell as the device is under a year, or will I need to bring it somewhere else

[WelshTerrier · Accepted solution]

Good Day & Welcome.

If your phone isn’t working, you can visit a participating Bell store to have your phone inspected and, if needed, sent to an authorized repair centre.

For all defects covered by the limited warranty, the manufacturer will repair the device (or at their discretion, exchange for a refurbished unit). If the manufacturer replaces the device, the replacement device will carry a warranty period equivalent to the remainder of the original device's warranty or will be covered for 90 days from the date of replacement, whichever period is longer.

For your convenience, you can also book an appointment for an in-store repair.

If your phone needs repair, Bell will:

• Determine if your phone is covered by the manufacturer's warranty or the Bell Smart/Phone Care extended warranty
• Advise you of applicable service and repair fees up front
• Provide you with a loaner phone while yours is being repaired
• Notify you of the repair progress by email or text message
• Ensure you can track your repair online at any time

Bell Mobility in-store device repairs : Repairs in a Bell store

Take care.