Stolen Mobile phone

Belove
Contributor

Is there anything I can do to shut a phone down on my end if it got stolen?

 

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2 helpful replies

Accepted Solutions

tech_junkie
Bell Employee

Details on what to do can be found in our support section of Bell.ca here: https://support.bell.ca/mobility/smartphones_and_mobile_internet/how-to-add-my-device-to-the-nationa... 

 

 

I am a Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.

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If your mobile phone, tablet or mobile internet device is lost or stolen, it can be added to a national list for stolen mobile devices. Adding a device to the list will prevent it from being used on Bell’s network, and the networks of all service providers in Canada.

You should also contact Bell Mobility & have them transfer your service to another device: 1-800-667-0123

Details on what to do can be found in the support section of Bell.ca here:

https://support.bell.ca/mobility/smartphones_and_mobile_internet/how-to-add-my-device-to-the-nationa...Opens in a new tab or window

We invite you to also check out Lost or stolen Bell Mobility device?Opens in a new tab or window for more details. If you're a Smart Phone Care subscriber, you can take a look at our How to protect my mobile phone with Smart/Phone CareOpens in a new tab or window and scroll down to Requesting Service for more details and next steps to make a claim.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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5 REPLIES 5

Sams
Regular Contributor

If it’s an iPhone, you can log in to iCloud and lock the phone by marking it lost or stolen using the “Find My” app

tech_junkie
Bell Employee

Details on what to do can be found in our support section of Bell.ca here: https://support.bell.ca/mobility/smartphones_and_mobile_internet/how-to-add-my-device-to-the-nationa... 

 

 

I am a Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.

Whynot-d_67
Contributor

My phone  go stolen from me

 

If your mobile phone, tablet or mobile internet device is lost or stolen, it can be added to a national list for stolen mobile devices. Adding a device to the list will prevent it from being used on Bell’s network, and the networks of all service providers in Canada.

You should also contact Bell Mobility & have them transfer your service to another device: 1-800-667-0123

Details on what to do can be found in the support section of Bell.ca here:

https://support.bell.ca/mobility/smartphones_and_mobile_internet/how-to-add-my-device-to-the-nationa...Opens in a new tab or window

We invite you to also check out Lost or stolen Bell Mobility device?Opens in a new tab or window for more details. If you're a Smart Phone Care subscriber, you can take a look at our How to protect my mobile phone with Smart/Phone CareOpens in a new tab or window and scroll down to Requesting Service for more details and next steps to make a claim.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Bowlercutie99
Contributor

I’m trying to suspend a lost phone but won’t let me?! Why?!?!?!