Elemental Data Collection

[MSMHA]

Hello,

I received an email this week for a Bell Customer Experience survey.  Is this legit?  I just realized after I clicked on the survey link that I should check the legitimacy of it first.

It looks like a company called Elemental Data Collection Inc. is involved.

[WelshTerrier]

Elemental Data Collection is a legitimate data collection survey company that Bell has hired in the past to conduct marketing research.

I can not speak to the legitimacy of this specific email without viewing it in it's entirety. I can only surmise it is a follow up on some form of inner action you previously had with Bell.

Thank you for contacting the Bell Community.

Take care.

[BellKris]

Hi there, @MSMHA. Welcome to the Bell Community, and thanks for your post.

To expound on @WelshTerrier had said, we would need to see the email you had received ourselves to be able to confirm or deny if it is a legitimate survey or not. Could you provide a screenshot of the email, the subject line, and the email address that had sent the survey?

Before posting any screenshots, make sure to remove any sensitive personal information of your own - account numbers, your own email address, phone numbers, etc.

Looking forward to hearing back from you.

[MSMHA]

Thank you both @WelshTerrier  and @BellKris !  Here's a screenshot:

I may just be paranoid but am a bit hypervigilant given the current environment.

[BellKris · Accepted solution]

Hi again, everyone. Apologies for the delay!

We would like to share that we've received confirmation that surveys sent from Elemental Data Collection are legitimate. For any users who may receive one in the future and are still unsure, take a look at @MSMHA's screenshot in this thread and compare to your own email to double check. 🙂

[Ron Webb]

I received a couple of emails from "SatisfactionBellMobile@adhoc-opinion.com", beginning "Bell Mobility would like to hear about your experience with your cellphone plan."  Is this a legit survey or a scam?  I see no obvious red flags, but no reason to trust it either. 

If it's legit, Bell needs to make that clear somehow.  Perhaps it should include a link to a page on Bell's Web site authorizing the survey, or something similar. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

 I cannot speak for the email message you received. In today's world there is so much fraud, phishing, number spoofing, etc. The crooks are trying to scam everyone with all of the tools at their disposal.

"@adhoc-opinion.com" is a legitimate survey company. Whether the email you received is legitimate or not is questionable.

Your suggestion that: "Perhaps it should include a link to a page on Bell's Web site authorizing the survey, or something similar."; is not going to make this email any safer to open!

Reputable companies do not send emails to customers such as the one you mention. with web links to select.

Bell would never send you an email asking for personal information or advising you that you must do this or this or this! Do not reply to this email! Do not click on any links in this message! This could be junk, fraud, phishing & just another example of fraudsters trying to get at your personal information!

Keep your personal information to yourself! Do not just hand this out to anyone who calls, emails you, sends a text. Do not open web links that are masked & sent to you in texts & emails!

Caution is the better part of valour! Rather to be safe than sorry!

I have attached a web a link to better assist you:

Service provider impersonation scam - Bell

If you receive a call or an email from your service provider and are suspicious, advise them that you will call them back. Bell customers can confirm this by calling Bell at 310-BELL (2355)

Thank you for posting your question.

Take care.

[Ron Webb]

If Bell provided a link, I could hover over that link and see where it's going.  I could even copy and paste the link into my browser before I click, if I'm especially concerned.  From there, Bell could provide me with a link to the actual survey, and perhaps an authorization number for tracking purposes if need be.

Bell regularly sends me emails advising that "Your Bell e-Bill is ready", with multiple links to view or pay the bill -- the difference being that I recognize the sender's email address, "ebill@bell.ca".  Of course, that can be spoofed too, so I agree that caution is always necessary.

My guess is that this is a legitimate email (as you say, the survey company seems legit), but I'm not going to respond to it because I can't be sure.  My main purpose in posting this message was to let Bell know that if this is how they do surveys, they need to rethink the process.  I don't know if this forum is an effective way of communicating my message, but there doesn't appear to be a better one.

Thanks for your time and concern.  I am enclosing a screenshot in case you're curious.  (Never used this forum before -- I hope it's legible.)

Ron

[Limey Girl]

Bell Canada - please give users a heads up on the names of legitimate survey companies working on your behalf - no one clicks on email links these days. Tell us about the opportunity to give feedback on our user account page. 

[JKTW]

Just a note to highlight an illegitimate email asking for an opinion as a Bell customer.