TTC subway mobile network stability

[Liverpool-1]

Hi, I’m using the Bell 4G network and have previously used virgin mobile as well. I notice that the mobile network coverage in certain subway stations as well as connecting tunnels (particularly, in downtown from Dundas to Wellesley stations, both directions) has been very unstable and slow for some time now. Not only does it affect my web browsing/ using of the internet, but even phone calls are disrupted. Anyone has a solution to this, or Bell needs to fine tune and improve the system infrastructure in those areas? 

[BellKris · Accepted solution]

Hi there, @Liverpool-1. Welcome to the Bell Community, and thanks for your post.

Thank you for bringing this to our attention. For the Community to be better able to assist, could you provide some further details?

• When using service while in the TTC, do you have your phone's preferred connection set to 5G or 4G LTE? This is a common solution for when network strength may be insufficient.
• What model of phone are you currently using while in the stations and tunnels? Has it been consistent across different phones?
• When you say "some time now", could you clarify? Is this a few days, weeks, or longer?
• Do you know of anyone else with Bell having similar issues?
• Have you spoken to Tech Support to investigate and open a ticket if necessary?

Lastly, we'd recommend taking a look at out Support page on Bell Mobility service on the TTC - it could be worth a refresher just to double check on what stations and tunnels are supported or not. 🙂

Looking forward to hearing back from you. Best wishes.