Unable to receive calls after port in

[sidakdeep]

I port my number from freedom to bell but I’m unable to receive calls. I talked to freedom operator also they said bell operator has to submit a ticket for freedom

[WelshTerrier · Accepted solution]

To switch your wireless number over to Bell, please go to bell.ca/numbertransfer, visit a Bell store or call us at 1 800 667-0123.

Before starting the wireless number transfer, please ensure that:

• You have your old SIM card in a phone that is powered on and nearby, as you’ll be asked to verify your transfer request by text message (SMS).
• The number you intend to transfer is active (please do not cancel your account with your previous service provider, as it will be automatically cancelled once the number transfer is complete).
• You have the number that you wish to transfer to Bell, along with one of the following from your previous service provider: device IMEI, account number, PIN for account number.
• If using the same device, please ensure that your device IMEI is not locked to your previous service provider.

Wireless number transfers can be completed within two hours of receiving your SIM and/or device.

[Dawnzel]

Just switched to Bell and had them "poach" my SIM card but there is no cell service on my phone, even though next to Carrier Lock it say No SIM restrictions. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Could you please provide further information? You "switched to Bell and had them "poach" my SIM card." Do you mean you that contacted Bell Mobility & asked to have your existing mobility service "ported: to Bell? Did you purchase a new device or did you bring your own? Which mobility plan did you subscribe to? Monthly or Pre-paid?

Did you contact Bell online or visit a Bell store? In either case, I will assume that you provided the following :

1. Your current phone, if transferring a mobile number, and/or your most recent monthly bill from your current service provider.
2. We will also need at least one of the following pieces of information about your current account:
   • Account number
   • Device IMEI (International Mobile Equipment Identity)
   • Account password or PIN

While your number is being transferred, your previous service will continue to work, although there may be a short period of downtime while the actual transfer is taking place. Bell will contact you if there are any problems with your number transfer. For security purposes, your current wireless service provider may send you a text message during the number transfer process asking you to authorize the transfer of your phone number to Bell Mobility. If you did not receive a text message, please check your email or contact your wireless provider.

Have you received your new SIM or device from Bell?

Once you receive your new SIM or device, please visit bell.ca/numbertransfer or call 1 866 412-7048 to transfer your number from your previous service provider. If transferring a mobile number, make sure you have the device with your old SIM card powered on, as you will receive a text message to confirm the transfer.

Your new SIM or device will come with a temporary Bell phone number. Your transferred phone number will replace the temporary number once the process is complete.

If you are still in need of any further assistance, contact Bell Mobility at 1 800 667-0123

Thank you for choosing Bell & posting your question on the Bell Community Forum.

Take care.

[Jeffco]

I just switched to Bell and now I can’t make phone calls. There is no dial tone.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

"You switched to Bell".

I will assume that you contacted Bell Mobility & arranged to "Port" your number? If so, then you should of been given a temporary number. You may need to contact Bell Mobility & make these arrangements.

Please call: 1 800 667-0123 or dial  *611 from any Bell mobile device.

Wireless number transfers can be completed within two hours of receiving your SIM and/or device. Home phone-to-wireless transfers take a minimum of two business days.

Once you receive your new SIM or device, please visit bell.ca/numbertransfer or call 1 866 412-7048 to transfer your number from your previous service provider. If transferring a mobile number, make sure you have the device with your old SIM card powered on, as you will receive a text message to confirm the transfer.

Your new SIM or device will come with a temporary Bell phone number. Your transferred phone number will replace the temporary number once the process is complete.

I have included the following web links that explains everything. Please reference item: 4. Contact us; in the following web page. 

How to bring my mobile number to Bell

I have questions about phone number portability and transferring my number to Bell

Thank you for contacting the Bell Community Forum.

Take care.

[Angie05]

Hello, hope someone will assist me. I can not make a call nor send a message after switching to Bell from Telus. I need to un/stall it for the message to be sent. Thanks

[dks]

With respect, this may be a configuration issue with Messenger. I encourage you to check with the program support page to change the Messenger configuration. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Can you provide us with further information? Make & model of your mobile device? Which messenger service are you using?

If you’re using apps such as WhatsApp or Facebook Messenger, please try using the basic messaging app that comes with your phone.

If iMessage isn't working after porting your number to Bell, it's likely due to iMessage still being associated with your old number. To resolve this, you'll need to deregister your phone number from iMessage by visiting Bell's Deregister iMessage site and following the instructions. After deregistering, you may need to turn iMessage and FaceTime off and on again to re-enable them with your new number.

Troubleshooting text, picture and media messaging : Cannot send or receive text messages.

If the problem persists, please contact Bell Customer Service: 1 800 667-0123 or dial  *611 from any Bell mobile device.

Let us know if this resolves your problem.

Take care.