Can I suspend a prepaid account?

[HappyWanderer]

I have a pay as you go mobile account. Can I suspend it for 4 months to keep my current number?

[BellAntgio · Accepted solution]

Hey there @HappyWanderer, 

Welcome to the Community and great question. 

As prepaid accounts run on a pay in advance method, seasonal suspensions are not required. If and/or when you would no longer need the services for a period of time, all you have to do is to remove any automatic top-up payment method from your account. 

Something to keep in mind is, the account will be automatically deactivated after 90 days of inactivity. To make sure you don't loose your phone number, you just need to top-up your account before the 90 days are up.

Let the Community know if you have more questions.

[HappyWanderer]

So if I change from Pay as you go to Prepaid, I can keep my number for 3 months without losing it..?  And as I'm out of the country for more than 3 months, can I prepay it online?

as I'll be out of the country, I'll have to top up using email. Is that possible?

[BellAntgio]

Just to make sure you're receiving the correct information for your account type, check out the below;

A pay as you go and prepaid account are both the same service. They do not receive monthly invoices and payments have to be made in a form of top-ups (also known as refills) to the account to be able to use the plan. If this is your type of plan, the above information provided is correct and you would need to authorize someone in Canada to top-up your account for you until your return.

If you receive a monthly invoice indicating your owing balance, this means that you have a postpaid account. To learn about postpaid seasonal suspensions; check out the link within the thread titled Can I put my service on hold while I travel?

[takinator]

I usually use the automated top up of 45$ plan and get charged on the sixth of each month. I temporarily suspended automated payments as I will be in Europe over the next 3 months. I won't need a bell cell top up till Sep 6th again. I'm well aware of how to sign up for that.

My question is, do you need to have a certain dollar value top up for the account to stay active? For 90 days would my phone number be cancelled or is there a minimum top up value needed to stay active/or period. Please assist 

[Jessie]

I have used a prepaid phone plan for many years. I haven't topped up my account for 2 years since I moved to another country and don't use my Canadian phone number any more. Recently I plan to move back to Canada, I logged in to MyBell, only to discover my account has not been linked to any services. I entered my phone number to link the service, but it says the number has been suspended. How can I recover my phone number?

[WelshTerrier]

If your account has been suspended for the last 2 years, the only method of having it reactivated will be to contact Bell Mobility. You can reach Bell Mobility by dialing: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for reaching out to the Bell Community Forum.

Take care