Home Phone, Fibe/Satellite TV, Internet & Equipment return/refunds

[Linda_S]

Is it possible to cancel my Fibe tv and internet via MyBell? I understand I can call on the phone but have trouble hearing sometimes and prefer a "written" confirmation that I've cancelled those services (but am keeping my land line). 

Is there anywhere or any way, on MyBell, to confirm that I purchased my PVR / receiver from Bell way back when? I agreed to pay extra for a certain number of years and then it would "be all mine", as explained to me at the time. The online bills don't go back far enough to show this (over 10 years ago). There are no equipment rentals on my recent bills, also no option to "deactivate" my PVR / receiver like there is on the other 2 devicrs that play but don't record. Do either of these prove that I purchased it?  I did read a thread elsewhere on here that a customer with a satellite receiver was told they had to return or pay for it even though they, too, were under the impression they'd purchased it. 

Lastly, is it best to wait for labels to arrive in the mail or try to print my own through the "return equipment" procedure? I realize returning equipment does not cancel the service. And do we have a choice between using Purolator or Canada Post? 

Thanks very much for any help or insight. 

[WelshTerrier]

Yes. If you subscribe to Fibe TV & you do not have Bell Internet, Home phone etc., & you are cancelling your Fibe TV service, you must return the modem, power cord, adapter & any other associated equipment.

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee.

You will need to return your rental equipment within 30 days; an equipment non-return fee may be charged to your account for each piece of rental equipment outstanding. Do not return your rented equipment to a Bell store.

To cancel your Bell services after they have been activated, call: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

Let us know on the Bell Community Forum if we can provide any further assistance.

Take care.

[Essam Hanna]

I've upgraded my home internet to 3 G and would like to return the old router. How can I get the prepaid shipping lable?

[WelshTerrier]

Good Day & Welcome.

If you don't have a prepaid shipping label to return your equipment to Bell:

1. Visit the Bell equipment return portal to request a prepaid return shipping label. Depending on what you are returning, you will need your Internet and/or TV account number. Refer to the links below for instructions on returning each type of equipment.
2. Once your request is submitted, you will receive an email with a scannable QR code that acts as your prepaid shipping label. If you have access to a printer, the email also contains a link to print out the shipping label.
3. Package the equipment so that it can be shipped safely (a box is recommended).
4. Bring the email with the scannable QR code to the shipper who will scan it and attach a shipping label (waybill) to your box.

If this is a return due to a cancellation of your Internet or TV service, have you already contacted Bell to cancel your service?  If not, please: 1 866 310-BELL (2355) before you return your rental equipment.

How do equipment returns and refunds work? Bell residential equipment

Thank you for posting your question.

Take care.