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MyBell app shows my phone number twice under shared data
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04-24-2024 01:15 PM
There is a few weird things happening on MyBell App. My Bell Mobility number shows up twice in the App under Manage Shared Data. I have not had Bell Internet in a long time and under services it shows a B1 number and it says I have internet. Something else weird, my phone number when I google it in Canada 411 and similar websites shows my number as a landline. Now the second set of three numbers in my town (after the area code) is traditionally assigned to landlines. I have had this number for over ten years but is it possible someone has hacked me by phoning Bell Canada and having my number set as a landline? This occured to me because in the MyBell app under text message usage breakdown there are two from a service associated with Bell landlines, like Smart touch or something.
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04-26-2024 04:06 PM
Hey there @eCustomer ,
Welcome to the Community and thanks for your post.
This sounds like you may have had your services linked as a Onebill account at one point and seeing your old B1 number. However, we will be happy to have a closer look into it and help however we can. To get started, we've sent you a private message with the details that we need to get started.
Please check your Messages within your profile avatar in the top right corner.
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