Mybell profile deleted

[Primetime]

I want to advise everyone to keep you Mybell profile information safe. Today April 30/2024 @ 2:56pm cst I received email about my profile deleted by someone. After couple mintues i received another email in which he/she tried to change the billing email address.

please keep aware of all suspious activites and stay safe

  

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

This is a true peer-to-peer community space; we encourage you to connect with other community members, help each other by asking and answering questions, share thoughts, ideas and solutions.

It is important to share experiences such as this. Personal information is not required nor should it be shown.

Bell will never ask for any personal information via email such as passwords, PIN numbers, banking or credit card information.

I recommend that you click "Mark as spam" from webmail (when you log in from http://www.bell.net) this will ensure the team managing Bell email service will be aware of this specific spam campaign, can investigate and block it. You can also send a copy of that email to abuse@bell.ca

The most important part of fraud prevention is education and awareness. Knowing about the different types of fraud, how to identify fraud attempts and what they look like, along with what to do next if you suspect fraud are key to increasing your protection.

Here are some links that will assist you in preparing to combat fraud:

• How to identify fraud
• What does fraud look like?
• Do you suspect fraud? What to do next?
• How to identify phishing or smishing
• Cell phone service provider scam

Thank you for sharing your experience with us.

Take care.

[gptechman1]

A chat agent named veener started a chat with me on mybell website after a pin verification, It's all quiet and then the chat disconnects and I'm transfered to another agent afterwards I get an email saying the account has been deleted so I was so lucky enough to recreate it again but the same information. I just got off the phone with the supervisor from The Resolution Team and I explained everything that's going on they're going to investigate it. this is unacceptable for these un- knowledgeable people to work for Bell (third party contractors as well) mess up people's accounts for no reason and without any knowing.

So from now on I encourage everyone to use bell's phone number and call in

I got so shocked when I got the email I thought I was screwed but luckily I still remember the account number in my head.

So if there's no reply after 3 minutes immediately disconnect the chat because that's when they want to prepare and do damage to your account unexpectedly.

its really nice about this too i had to make a new forum account with a new username because the agent deleted my entire account...

[BellAntgio]

Hey there @gptechman1 

Were sorry to learn about your experience and happy to hear that you got your MyBell profile up and running again and have your concern being investigated.

We would also like to offer our assistance to restore your original Community profile for you.

We've sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message