Phishing and Scam SMS - Refunds and Billing

[Andy3]

I received this message today: 

(05/01/22)  (ΒеΙΙ.ΜоbіIе)  
 
Ⅾеаг ϲuѕtоⅿег, оuг tеаⅿ һаѕ ϲоnfігⅿеԁ ⅿіѕϲаⅼϲuⅼаtіоnѕ оn ⅼаѕt ⅿоntһѕ bіlling cycle #CA64XXXX

I’m pretty sure it’s a scam. Anyone else get this?

[Mitchell]

(Account Update) :

Valued Bell Mobility Client# : **********,

Due to a system wide data roaming usage error we issued a one-time return.

Follow the secure portal to start your refund now.

Bell Return Portal -

************************

Bell-Canada

[Gen65]

I received a text message from Bell stating I am to receive a refund. Is this real or a scam?

[Darrell]

I received a text message saying that I have a pending return on my account. It tells me to follow a link and I'm afraid that it may be a scam. Is this a legitimate text message from Bell Mobility?

[WelshTerrier]

This is undoubtedly a scam. Known as "smishing". It is just another attempt at fraud.

Remember, BELL will never send you a direct SMS regarding bill "corrections, credits etc." and will never direct you to click on a 3rd party website or send account info via SMS etc. When in doubt, always play it safe.

You can forward the smishing attempt to 7726 (SPAM), but most definitely please delete the SMS and block the number for your security.

If you suspect that you have fallen victim to a smishing scam, don’t hesitate to contact the Canadian Anti-Fraud Centre

to report it.

Better to be Safe than Sorry!

[Olanza]

I received an email last week , ostensibly from Bell , stating that a recurring charge for the last 3 months in the amount of $135 was in area and asked me to submit refund information on a refund request form in order to process a refund to my credit card . Is this legitimate , or a hoax ?

[WelshTerrier]

Scam! Bell would never send you a message advising you about your credit card or your banking information being expired, needing updating or having a refund notification that you need to provide details about.

If you are entitled to a refund, it will show up on your account as a credit & will be applied to your current or next bill.

Beware of phishing & malware. Report as junk & delete. Never open a link in any Email or send vital information!

Do not share your information with anyone you do not know!

Caution is the better part of valour! Rather to be safe than sorry!

[Helppls]

I've gotten an alert saying that I've received returns from overpaying my last bill and the site that it brought me to was similar to the actual bell.ca site but seemed a little off how can I confirm that it is a real etransfer.

[janessssssssss]

i cant see that i overpaid, but it took me to the real bank deposit screen, and no i didnt enter pw

[WelshTerrier]

Scam! Bell would never send you a message advising you about your credit card or your banking information being expired, needing updating, payment, or having a refund notification that you need to provide details about.

If you are entitled to a refund, it will show up on your account as a credit & will be applied to your current or next bill.

Beware of phishing & malware. Report as junk & delete. Never open a link in any Email or send vital information!

Do not share your information with anyone you do not know!

Caution is the better part of valour! Rather to be safe than sorry!

[Astrid]

I have attached a screenshot of a text I received. I can't figure out if it's legit or not. It redirects to "choose your bank" which all seems legit (I didn't enter my information so didn't get further than that).

[Lin]

Yeah. Got today. Says they also email me 3 days ago. Accept before January 31, 2024. 

[WelshTerrier · Accepted solution]

Just another Scam tactic! Bell does not e-Transfer funds. They would never send you a message advising you about your credit card or your banking information being expired, needing updating, payment, or having a refund notification that you need to provide details about.

If you are entitled to a refund, it will show up on your account as a credit & will be applied to your current or next bill.

Beware of phishing & malware. Report as junk & delete. Never open a link in any Email or send vital information!

Do not share your information with anyone you do not know!

Caution is the better part of valour! Rather to be safe than sorry!

[Bubba]

yes. Do not open link for etrabsfer. It’s a scam. Once you sign in they get your banking info. Dam scammers. Scam scam. 

[BillM1]

I got a text from no*****@support.mybell.ca saying I get a refund of $150, just click here. Seems like it could be phishing???

[Tina74]

I received a message about an "over estimate of a bill and a pending e_transfer of $150 from "no******@message.bell.ca" is this legit?

Tina