Phone shipping and when can I expect it to arrive?

[EmmanuelSegundo]

Can i change the delivery from standard to express shipping to get the order faster?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your concern. There is very little we can do to expedite a mobile phone on this website that has been ordered. We do not have access to your account orders & billing information.

You can view your order status in MyBell by following the instructions below:

1. Visit the orders page in MyBell.
2. Select the magnifying glass icon next to any of the orders listed to view its details.
3. Have you received a confirmation number?

If you order something that is not available, then you can contact Bell Mobility to:

• Cancelling your order.
• Choosing a replacement product.
• Have an item shipped at a later date.

Delivery timing is based on the shipping method you selected at checkout.

1. Standard shipping: 3 to 5 business days (depending on region)
2. Same-Day/Next-Day Delivery: today or tomorrow (based on time of order, stock availability and location)
3. In-Store Pick-Up: within 2 hours (depending on stock availability)

If you still need help, please have your order confirmation number handy before you call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[FireweedA]

Hi, I ordered an iphone 16 pro 3 days ago. It was just picked up by purolator tonight and their estimated delivery time is 11 days! So 2 weeks after I ordered. Why so long? 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your concern. There is very little we can do to expedite a mobile phone on this website that has been ordered. We do not have access to your account orders & billing information.

The shipping times provided online are estimates based on the information provided by the delivery company. As you are fully aware, there is the possibility of a Canada Postal Workers strike starting on May 22, 2025. This in itself is the main reason for the extended delivery times provided to you by Purolator.

As was the case with the last Canada Post work stoppage, delivery times will likely extend even further.

Online delivery timing is based on the shipping method you selected at checkout, the region you live in, weather, supply & demand, work stoppages, & the capacity of the delivery company.

1. Standard shipping: 3 to 5 business days (depending on region)
2. Same-Day/Next-Day Delivery: today or tomorrow (based on time of order, stock availability and location)
3. In-Store Pick-Up: within 2 hours (depending on stock availability)

Take care.

[FireweedA]

Hi, thanks for the fast response. It’s shipping with Purolator so I’m unclear why the Canada Post strike would cause the delay. I ordered a week ago and so far it’s just been at the first processing site. Bell is such a big supplier I assumed they’d have fast shipping. Thanks again for your help.

[WelshTerrier]

Good Day.

Thank you for your gracious reply. Simply put, a postal work stoppage will redirect shipping from Canada Post to Purolator. This in itself caused backlogs last time & will result in the same delivery issues this time. It now becomes a supply & demand problem that can be attributed to the volume increase caused by the work stoppage.

Take care.

[Danni Roman]

I ordered an upgrade on the 19 and they said something about stock I think and also the thing says that 2-5 business days I have never waited this long anyone else have this issue 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your concern. There is very little we can do to expedite a mobile phone on this website that has been ordered. We do not have access to your account orders & billing information.

Did you order the upgraded device Online, by contacting Bell Mobility Customer Service or by visiting a Bell Store? 

Online delivery timing is based on the shipping method you selected at checkout, the region you live in, weather, supply & demand, work stoppages, & the capacity of the delivery company.

1. Standard shipping: 3 to 5 business days (depending on region)
2. Same-Day/Next-Day Delivery: today or tomorrow (based on time of order, stock availability and location)
3. In-Store Pick-Up: within 2 hours (depending on stock availability)

The shipping times provided online are estimates based on the information provided by the delivery company.

Shipping options and delivery times

FYI only. There is the possibility of a Canada Postal Workers strike starting later this week. This in itself may extend the delivery times that are provided.

Take care.

[Danni Roman]

I did it online they said I most likely would get in the 1st week of June and thanks for your reply 

[JSBZ]

I'd like to understand the point of pre-ordering a phone when it takes over 2 weeks and I still don't even have a shipping status of my order. I thought it could be a Samsung issue, but I read in many other forums that people got their phones having ordered them after I did. This is a bit frustrating. Samsung Galaxy Z Fold7 

[WelshTerrier]

Thank you for posting your concern. There is very little we can do to expedite a mobile phone on this website that has been ordered. We do not have access to your account orders & billing information.

When an item you’ve ordered is out of stock, the delay may be up to 60 days, depending on what is available from Bell's supplier.

Once your order has shipped, you'll receive a shipping confirmation email with your order number and a link to track your order. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more.

Online delivery timing is based on the shipping method you selected at checkout, the region you live in, weather, supply & demand, work stoppages, & the capacity of the delivery company.

1. Standard shipping: 3 to 5 business days (depending on region)
2. Same-Day/Next-Day Delivery: today or tomorrow (based on time of order, stock availability and location)
3. In-Store Pick-Up: within 2 hours (depending on stock availability)

The shipping times provided online are estimates based on the information provided by the delivery company.

Shipping options and delivery times

FYI only. There is the possibility of an imminent Canada Postal Workers strike. This in itself may extend the delivery times that are provided.

Take care.

[dks]

Delays may also be longer on especially new or popular models of phones. There can also be what is called a paper launch, where a manufacturer announces a new device but does not ship at the time of the announcement. Manufacturers can also allocate shipping of stock of new phones to providers, to control stock numbers. Retailers like Bell have no control over these practices. All can cause delays. 

[Oliver galindo]

 I ordered my new phone exactly on September 12 but it’s already the day when apple is selling the phone and I do not receive any updates today and it says 2-5 days… it’s already 19 and I was expecting to get it today. My other friend ordered from Telus and he already received at his door. I know this is a different phone company but should be better next time to give a note or something to the customer.

[dks]

Thanks for your comment. While I have heard nothing about the iPhone 17, in previous releases providers use a “first ordered, first shipped” practice. Then they ran out of phones and had to wait for more to be delivered from Apple. The only suggestion I can make is to have patience. You will get your phone, in time. 

[WelshTerrier]

Good Day.

Unfortunately this is not an unusual situation that you experiencing. Every year at this time, Apple releases its next generation of new devices.

There is a pent up demand from customers from all walks of life across the world demanding to be first in line. Every distributor & carrier is experiencing the same frustrations as you are in wanting to know where their new device is at and why it has not been delivered.

When an item you’ve ordered is out of stock, the delay on a new product may be up to 60 days, depending on what is available from Bell's supplier.

Once your order has shipped, you'll receive a shipping confirmation email with your order number and a link to track your order. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more.

Online delivery timing is based on the shipping method you selected at checkout, the region you live in, weather, supply & demand, work stoppages, & the capacity of the delivery company.

The shipping times provided online are estimates based on the information provided by the delivery company.

Shipping options and delivery times

I wish there was something more that I could for you, but there just isn’t anything we can do expedite your order on this website.

Take care

[Asma Razid]

I recently ordered a new phone, I was wondering how long they take to send the tracking and also, on my bell profile I’m not able to see the order, can someone help me out?