Phone shipping and when can I expect it to arrive?

[EmmanuelSegundo]

Can i change the delivery from standard to express shipping to get the order faster?

[BellKris · Accepted solution]

Hi there, @EmmanuelSegundo. Welcome to the Bell Community.

We do not provide expedited shipping as an option for orders, nor can the shipping method be updated after the order has been submitted. When new orders are submitted, in most cases you will receive shipping confirmation within 2-5 business days.

Do keep in mind however that orders can be impacted and/or delayed by multiple factors. As a few examples:

• Product availability; if out of stock delay will be higher.
• When was the order submitted (on the weekend, a busy time of year)
• How many orders where submitted before yours.
• Where you are located (delivery delays).

There are just a few examples, and delays are not exclusive to just these. Please bear in mind that as the Bell Community is a peer-to-peer Support channel, we're unable to speak to your order specifically. For more details, please take the time to review our Support page on How to place, track, modify and cancel an order

Let us know if you have any further questions. Best wishes.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

You can view your order in MyBell by following the instructions below:

1. Visit the orders page in MyBell.
2. Select the magnifying glass icon next to any of the orders listed to view its details.

Delivery timing is based on the shipping method you selected at checkout.

1. Standard shipping: 3 to 5 business days (depending on region)
2. Same-Day/Next-Day Delivery: today or tomorrow (based on time of order, stock availability and location)
3. In-Store Pick-Up: within 2 hours (depending on stock availability)

If you order something that is not available when it is time for us to ship it, you will be e-mailed options that include:

• Cancelling your order.
• Choosing a replacement product.
• Having items shipped at a later date.

If you still need help, please have your order confirmation number handy before you contact us.

Take care.

[Jennifer2]

4 march 2025 i'm place the order butt still i have no receive the tracking number and not show the track my order i'm still wait the phone

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

How did you place this order? Online, in a Bell store or by calling Bell Mobility Customer Service?

Once your order has shipped, you'll receive a shipping confirmation email with your order number and a link to track your order. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more.

Please refer to the following web link: Bell - Shipping options and delivery times

I would suggest you contact Bell Mobility Customer Service. Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank you for posting your question.

Take care.

[Cloud06]

Anyone else have issues with Bell and ordering new phones? 2 to 5 business days is such a lie. Ordered the s25, says they've received my order, and nothing else has happened.

This same thing happened to me back when the s23 came out and after 3 weeks they called to say there were out of stock, yet the website said it had stock.

I have no problem waiting. Would of just went to the bell store 2 hours away and got one from them had I of known i was going to be using this cracked and broken phone 2 weeks later still.

[David57]

Ordered an upgrade last week.  Still waiting for confirmation and an order #.  Called Bell and informed the upgrade is on back order.  It did not say that when I placed the order.  The first person I spoke to said it takes from 5 to 10 business days to process.  I told her that was a lie because the web site says from 2 to 5 business days.  I asked to speak to someone higher up and get transferred to the Fraud Department.  The Fraud department person was bewildered why I was transferred to them.  Finally got to someone in customer service orders that knew what is going on.  I was told it could be another week but was provided with an explanation.  I am not very impressed with Bell at this point in time.  Anywat, just in case anyone else recently put in an upgrade order online this is info for you.

[Milan2482]

Hey everyone,

I ordered an iPhone 16 plus 256gb in black on March 16th and it’s been officially over a month now and it still hasn’t been shipped yet. I called Bell and they have no inventory and can’t promise a shipping date.

I’m just wondering if anyone is on the same boat and experiencing an unusually long delay on receiving that specific device. There was a promotion when I ordered it and if I cancel, I no would longer qualify. 

Thanks!

[dks]

Unfortunately this is reality. Providers such as Bell are very much at the mercy of manufacturers to meet the demand for devices. When I ordered my iPhone 15 Pro when it was released it did not arrive for eight weeks. It appears little has changed. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

There is very little we can do to expedite a backordered mobile phone on this website. The device you ordered, iPhone 16 plus 256gb, is just not available at this time due to its popularity.

You can view your order status in MyBell by following the instructions below:

1. Visit the orders page in MyBell.
2. Select the magnifying glass icon next to any of the orders listed to view its details.

Delivery timing is based on the shipping method you selected at checkout.

1. Standard shipping: 3 to 5 business days (depending on region)
2. Same-Day/Next-Day Delivery: today or tomorrow (based on time of order, stock availability and location)
3. In-Store Pick-Up: within 2 hours (depending on stock availability)

If you order something that is not available when it is time for us to ship it, you will be e-mailed options that include:

• Cancelling your order.
• Choosing a replacement product.
• Having items shipped at a later date.

If you still need help, please have your order confirmation number handy before you call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[J]

I am in the same boat 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your concern. There is very little we can do to expedite a backordered mobile phone on this website if the device is not in stock & unavailable.

You can view your order status in MyBell by following the instructions below:

1. Visit the orders page in MyBell.
2. Select the magnifying glass icon next to any of the orders listed to view its details.

If you order something that is not available when it is time for Bell to ship it, you will be e-mailed options that include:

• Cancelling your order.
• Choosing a replacement product.
• Having items shipped at a later date.

If you still need help, please have your order confirmation number handy before you call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Waiting]

Hi, I ordered an iPhone 16e a couple days ago and it seems like it’s stuck in the confirming and processing section. Was just wondering if there’s a possibility of it being out of stock? I would’ve chose the pick up option if that’s the case.
thanks

[WelshTerrier]

• Good Day & Welcome to the Bell Community Forum.

Thank you for posting your concern. There is very little we can do to expedite a mobile phone on this website that has been ordered. We do not have access to your account orders & billing information.

You can view your order status in MyBell by following the instructions below:

1. Visit the orders page in MyBell.
2. Select the magnifying glass icon next to any of the orders listed to view its details.
3. Have you received a confirmation number?

If you order something that is not available, then you can contact Bell Mobility to:

• Cancelling your order.
• Choosing a replacement product.
• Have an item shipped at a later date.

If you still need help, please have your order confirmation number handy before you call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Justin1543]

My mobility order hasn't been shipped its been the 5th business day today, i haven't received anything about shipment, i need an explanation for reason why the order hasn't been shipped