Restore service: Seasonal Suspension

[ljubasimovic]

WE WERE ON SEASONAL SERVICE FOR FOUR MONTHS. YOU WERE SUPPOSED TO RESTORE OUR REGULAR SERVICE ON APRIL 11TH. I EVEN CALLED YOU TO REMIND YOU ABOUT IT. WE ARE AT HOME NOW AND WE STILL DON'T HAVE ANY SERVICE RESTORED-BUNDLE SERVICE.  

WHAT KIND OF SERVICE IS THAT?

[WelshTerrier · Accepted solution]

To change the start or end date of a suspension for your Bell Mobility service that you have already requested, please call Bell Customer Service: Billing & orders - Mobility: 1 800 667-0123 or dial *611 from any Bell mobile device.

To change or remove a temporary service suspension for all of your other residential services, you can also do this by logging in to MyBell.

In MyBell you can reactivate your services by> Selecting the Quick Link > Temporary service suspension on the My Services page or by following the link & instructions below:

Update a temporary service suspension

1. Select Change or Cancel depending on the action you would like to take.
• If you are changing your suspension, select your new end date.
2. Select Continue.
3. Validate that the information on the page is correct and select Submit.

If you cancelled your suspension, allow some time for your services to be reactivated:

• TV service will resume within 48 hours.
• Internet and Home phone will resume within 24 hours.

M - F: 8:00am - 9:00pm | Weekends: 9:00am - 6:00pm

Thank you for reaching out to the Bell Community Forum.

Take care.

[Phil3]

Jusr wondering how to remove a seasonal suspension of satellite tv service?

[WelshTerrier]

Good Day.
To change or remove a temporary service suspension, you can do this by logging in to MyBell.

In MyBell you can reactivate your services by> Selecting the Quick Link > Temporary service suspension on the My Services page or by following the link & instructions below:

Update a temporary service suspension

1. Select Change or Cancel depending on the action you would like to take.
• If you are changing your suspension, select your new end date.
2. Select Continue.
3. Validate that the information on the page is correct and select Submit.

If you cancelled your suspension, allow some time for your services to be reactivated:

• TV service will resume within 48 hours.
• Internet and Home phone will resume within 24 hours.

Note: Plug in your satellite TV receivers one day before your scheduled reactivation (if you didn’t leave them plugged in) so that they can communicate with the service reactivation system. If your channels don’t return after you reactivated your service, try to synchronize your programming.

Take care.

[GRF163]

So I had my TV and Internet suspendered while away. We returned yesterday. The Internet was working right away.

The Bell Satellite was another story, and I rebooted both receivers many times and left lots of time and could not get my channels. Today 24 hours later finally they are there.

This is very frustrating and so I looked at MyAccount  only to get the message that my services were under suspension until I paid $ 0.00.  Why??

[BellPatricia]

Hey there @GRF163 

Welcome to the Bell Community.

Typically, your services will be activated by midnight on the scheduled reactivation date. If circumstances change and you request to have the services activated earlier that the previously scheduled date, it can take up to 24 hours. Is everything working properly now?

Keep the Community posted, we are here for you if you need any more help.

@BellPatricia