Suspended Number, but received bill for payment

[Olena]

Hello, 

I have suspended my number, as i am out of Canada for a couple of months, but still received bill to pay. Need an advice, as i have suspended it and not using any services.

Thank you 

[WelshTerrier]

Good Day & Welcome

I wish I could assist you in this matter, but I cannot. Billing issues such as this cannot be resolved on the Bell Community Forum. We do not have access to your account & billing information.

You should be able to check your current suspension by logging in to your MyBell account with any web browser. 

You can temporarily suspend your TV, Internet and Home phone services when they are not needed by setting this up in your MyBell account. This is completed by visiting MyBell and placing your request online.

You can also verify if your service is temporarily suspended by logging in to your MyBell account & viewing your account status. If you wish to remove your suspended service earlier, you can also do so from MyBell as well.

The following link will take you to the temporary suspension web location:

Set up a temporary service suspension

1. Select the services to suspend.
2. Choose your start and end dates.
3. Select Continue.
4. Review the request and select Submit.

You can only suspend your Internet services between one and six months. 

• A temporary service suspension does not automatically go on hold unless you login & set up the suspension dates on your MyBell account & agree to the conditions.
• For example, if you were to suspend your account from Nov.1 - May 1. The suspension takes effect between 12 a.m. and 8 a.m. on the requested day.
• A one-time suspension charge of $49 will be applied to your next bill.
• Monthly service charges will be prorated within 1–2 billing cycles.
• The amount depends on the dates when the suspension takes effect and when it ends.
• Monthly rental charges (for example if you rent-to-own a TV receiver) will continue to apply as per the terms of service.

Here is a link that will explain everything to you:

How to temporarily suspend my Bell residential services

For further assistance, you should contact Bell Customer Service Accounts & billing at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for posting your question.

Take care.