The appearance of Roam Better as it appears on bill

[d_mc]

Why does Roam Better only appear as "Events" charged at $16/day with no description tying it to the Roam Better Feature; yet, further down the bill in the section called "Roamer Packet Data" it is listed as billed by MB @ $0.00? For those who have to travel for work and would be normally reimbursed for charges to a personal phone incurred due to work duties, this makes it extremely difficult to do so because there is no wording linking those "events" to the daily Roam Better Fee. I am curious as to why the descriptions on the actual bill aren't more specific and less contradictory. Any explanation would be greatly appreciated.

[BellAntgio · Accepted solution]

Hey there @d_mc , 

Welcome to the Community and thanks for your post. 

The interactive nature of the detailed bill allows you to engage directly with specific charges and entries. Hovering over the info icon will allow you to learn more about a specific charge (e.g., What is included in your Mobility rate plan?). The blue question marks highlighting specific charges can be selected to get specific details for a particular charge.

For example, to see more details on one-time partial fees and credits resulting from a package change:

1. Expand the service you are interested in seeing more details for.
2. Find the subscriber you are looking for.
3. Under Service changes, locate one-time charges with the blue question mark.
4. Select the blue question mark to get more details regarding your partial charges.

You can also manage your services directly from the detailed bill with personalized links to self-serve tools.

Let the Community know if you have more questions.