Unsubscribe from Roam Better

[queequeg]

It was as easy as sending a text message to subscribe to Roam Better.

However, Bell makes it insiduously difficult to unsubscribe (probably in the hope you forget your setting and pay a 14$/day fee next time you travel with your SIM card and you forget you had the service on: it will charge you as soon as any app on your phone ping the network, which means almost certainly every day of your travel).

The MyBell app (mobile or web) does not permit you to deactivate the feature, what gives? Bell wants you to *contact them* to unsubscribe. Seems very dishonest to me!

Anyone knows if there is a text message option to unsubscribe, just like the one that allows you to subscribe?

[BellElla · Accepted solution]

Hi!

Thank you for your message. For your reference, once you've enrolled in Roam Better, you will be covered for all future trips and will only be charged on days when you use your phone in a Roam Better destination. You will not be charged when you are not roaming. If you'd like to unsubscribe, please contact us

At this time, removing Roam Better online is not available. However do we thank you for your feedback.

[Kevinkk]

That’s fair. Actually I been a BELL customer for years. This service is ensuring the usage of data with free worries so don’t complain. Just turn off roaming and would be fine if we don’t want to be charged. 

[Tommy 2 Phones · Accepted solution]

So here’s the trick everyone is looking for. 

The cancel or unsubscribe to Roam Better, simply text REMOVEROAM to 8000. You’ll immediately get a response confirming the cancellation. 

just did it and it works fine. 

hope this helps everyone here.